9.2
SpotScore
Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons
Effortlessly manage customer requests with Zendesk Support.
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Starts from $19 / user / month when yearly
Zendesk Support Reviews & Ratings
Spotsaas Editor’s POV
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
Zendesk Support pros and cons
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system uses natural language processing, eliminating the learning curve and making customer service operations more efficient.
Zendesk Support offers an easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform prioritizes ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
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Showing 691-700 out of 1759
AU
Anonymous User
07/10/22
"Excellent Zendesk Support Chat"
What do you like best about Zendesk Support Suite? They were super helpful, fast and walked me through every single step. What do you dislike about Zendesk Support Suite?
AU
Anonymous User
07/10/22
"Excellent Zendesk Support Chat"
What do you like best about Zendesk Support Suite? They were super helpful, fast and walked me through every single step. What do you dislike about Zendesk Support Suite?
AU
Anonymous User
07/06/22
"Easy to use"
What do you like best about Zendesk Support Suite? Customizations in ticketing and Guide. Online documentation.
NG
Neesar G
07/06/22
"Most user friendly support tool I've ever used."
What do you like best about Zendesk Support Suite? The UI / UX of Zendesk is probably what I like the most about it. What do you dislike about Zendesk Support Suite?
CS
Catherine S
07/06/22
"Making Tech Support Easier All Around"
What do you like best about Zendesk Support Suite? The ability to manage groups, triggers, and macros with as much detail as possible. Quick response from Zendesk tech support team.
AG
Alfredo G
07/06/22
"Zendesk is so powerful and useful to use"
What do you like best about Zendesk Support Suite? Integration automations and capabilities with other apps. What do you dislike about Zendesk Support Suite?
BD
Bryttni Déserreh P
07/06/22
"Friendly & helpful support when my account crashed at a critical time."
What do you like best about Zendesk Support Suite? The instant messaging component was easy to use & made it feasible to get a person to help right away. The person I had, Mike dela Rosa, was super friendly & asked various pertinent questions that helped narrow down the cause of the issue I was experiencing. :)
AU
Anonymous User
07/06/22
"Easy to use system"
What do you like best about Zendesk Support Suite? There is a plethora of options and settings to set up Zen Desk to meet your needs. There is a lot of support and information available to get things up and running.
AU
Anonymous User
07/06/22
"Perfect Solution"
What do you like best about Zendesk Support Suite? Automation of tasks and management of projects makes organizing daily todos easy. Being able to assign tasks to team members is crucial for us, and makes our workflow 10x better.
EH
Eric H
07/05/22
"Zendesk is a solid CRM for any size business"
What do you like best about Zendesk Support Suite? Customizable and dynamic, you're able to bridge together several teams or business units to work together in an effective way. We've been able to set up multiple integrations with other tools using webhooks and other native integrations to help make actionable triggers that save us time and process effort. Reporting is very powerful.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].