9.2
SpotScore
Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons
Effortlessly manage customer requests with Zendesk Support.
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Starts from $19 / user / month when yearly
Zendesk Support Reviews & Ratings
Spotsaas Editor’s POV
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
Zendesk Support pros and cons
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system uses natural language processing, eliminating the learning curve and making customer service operations more efficient.
Zendesk Support offers an easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform prioritizes ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
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Showing 681-690 out of 1759
AR
Austin R
07/12/22
"Another example of great customer service from Zendesk"
What do you like best about Zendesk Support Suite? I had an issue with one of my agents email settings and was unable to resolve it by going through my troubleshooting procedure. I went on chat and an agent called Maude was able to resolve the issue within 24hrs
AU
Anonymous User
07/12/22
"Dependable and professional."
What do you like best about Zendesk Support Suite? I like the professionalism and efficiency of each of your team members. They speak to me as if I am their friend and take my issues seriously, all while being professional and corteous.
AU
Anonymous User
07/11/22
"Best CRM"
What do you like best about Zendesk Support Suite? The simplicity of the software and the availability of the service What do you dislike about Zendesk Support Suite?
CM
Carrie M
07/11/22
"The team was prompt and knowledgable"
What do you like best about Zendesk Support Suite? I liked that you don't have to stay online during the chat and can leave the site, come back, and continue on with the support. I also like that you can review all of your tickets from the past. I also liked that they follow up if you don't respond after a time period.
JH
Josh H
07/11/22
"Zendesk allows me to support our customers through multiple channels so easily."
What do you like best about Zendesk Support Suite? The user interface is straight forward and disguises what is a very powerful product underneath. Compared to other Support softwares the customisation options are second to none. Their own support team is always quick to respond and happy to help out when you need.
AU
Anonymous User
07/11/22
"Customer support is really quick and hands on."
What do you like best about Zendesk Support Suite? It helps to improve experience with customers. I love how easy it is to navigate the system as well What do you dislike about Zendesk Support Suite?
JH
Josh H
07/11/22
"Zendesk allows me to support our customers through multiple channels so easily."
What do you like best about Zendesk Support Suite? The user interface is straight forward and disguises what is a very powerful product underneath. Compared to other Support softwares the customisation options are second to none. Their own support team is always quick to respond and happy to help out when you need.
CM
Carrie M
07/11/22
"The team was prompt and knowledgable"
What do you like best about Zendesk Support Suite? I liked that you don't have to stay online during the chat and can leave the site, come back, and continue on with the support. I also like that you can review all of your tickets from the past. I also liked that they follow up if you don't respond after a time period.
AU
Anonymous User
07/11/22
"Best CRM"
What do you like best about Zendesk Support Suite? The simplicity of the software and the availability of the service What do you dislike about Zendesk Support Suite?
AU
Anonymous User
07/11/22
"Customer support is really quick and hands on."
What do you like best about Zendesk Support Suite? It helps to improve experience with customers. I love how easy it is to navigate the system as well What do you dislike about Zendesk Support Suite?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].