9.2
Spot Score
Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons
Effortlessly manage customer requests with Zendesk Support.
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Starts from $19 / user / month when yearly
Zendesk Support Reviews & Ratings
Spotsaas Editor’s POV
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
Zendesk Support pros and cons
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system uses natural language processing, eliminating the learning curve and making customer service operations more efficient.
Zendesk Support offers an easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform prioritizes ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
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Showing 61-70 out of 1759
JT
Jefferson T
08/15/23
"Zendesk, the ticket system to save your sanity."
What do you like best about Zendesk Support Suite? Zendesk Support Suite is super simplel to use and deploy. I was able to pass adminrights down to department mnagers instead of keeping in IT only.
RD
Robert D
08/15/23
"Absolutely love ZenDesk"
What do you like best about Zendesk Support Suite? Ticket tracking, and notification reminders. What do you dislike about Zendesk Support Suite?
AU
Anonymous User
08/14/23
"Zendesk is a great solution for small and medium companies"
What do you like best about Zendesk Support Suite? The ability to quickly and easily assign incoming tickets based on customer triggers and then apply automations. ALSO the ability to only accept tickets from specific domains, a great option for an emplyee-facing help desk
AU
Anonymous User
08/11/23
"Great tool for customer service!!!"
What do you like best about Zendesk Support Suite? Zendesk Support Suite is very user friendly andit manages our customer messages effectively. The tickets are so easy to manage that's why it helps us ensure that we can reply to customer issues in a timely manner.
AU
Anonymous User
08/11/23
"Must need to scale your ticketing system"
What do you like best about Zendesk Support Suite? The quick start and ease of use, even for novices of ticketing systems. We were able to scale our support agency-wide in a matter of days, quickly meeting our emergent needs.
RR
Renardo R
08/11/23
"Amazing and easy to handle"
What do you like best about Zendesk Support Suite? Sooth system i really enjoy the simple concept What do you dislike about Zendesk Support Suite?
JC
Jeff C
08/10/23
"An excellent suite for Enterprise or small business use"
What do you like best about Zendesk Support Suite? I really like that I can split up my departments by "Brands". This helped in adoption of the product as it gave my users ownership of their specific areas. The knowledge base functionality is key and a great feature as well. Besides an IT knowledgebase I have other brands that are working on their own knowledgebase articles. The ease of use makes it possible to grow user education in a meaningful manner.
AU
Anonymous User
08/10/23
"Perfect tool for customer communication"
What do you like best about Zendesk Support Suite? It's easy to use and set up. You can customize your instance to fit your support needs. The reporting piece, Zendesk Explore, is excellent. You can create custom dashboards and scheduled reports to keep track of goals.
FV
Felipe V
08/10/23
"A robust and easy to use Ticket Management System"
What do you like best about Zendesk Support Suite? It allows to create a handful of business rules that allow a seamless experience to the agents and at the end of the day to the customer we serve as a software company.
SC
Sarah C
08/10/23
"Zendesk Support Suite is easy to use - makes for successful, organized, and timely communication!"
What do you like best about Zendesk Support Suite? I like the AI summary feature! It's helpful when trying to get a pulse on a longer thread of communication. I also appreciate the task bar and how it assists in organization and task management.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].