9.2
Spot Score
Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons
Effortlessly manage customer requests with Zendesk Support.
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Starts from $19 / user / month when yearly
Zendesk Support Reviews & Ratings
Spotsaas Editor’s POV
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
Zendesk Support pros and cons
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system uses natural language processing, eliminating the learning curve and making customer service operations more efficient.
Zendesk Support offers an easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform prioritizes ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
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Showing 71-80 out of 1759
VC
Victoria C
08/10/23
"Super helpful for keeping everything in one place"
What do you like best about Zendesk Support Suite? I'd say the most helpful part of Zendesk Support Suite is being able to have all of our outlets accessible for replies in one place. I've used Zendesk at two companies and this has been invaluable.
KS
Kevin S
08/10/23
"The ALL in one suite"
What do you like best about Zendesk Support Suite? Everything is easily accessible and grouped be it support documentation, ticket support, or even telephone and livd chat.
AU
Anonymous User
08/10/23
"Intuitition built in one application"
What do you like best about Zendesk Support Suite? Everything channel of communication is centralized and easy to access in order for staff and managers to get together and answer help tickets in the best way.
BS
Ben Segal
08/10/23
Zendesk is the Best!
Zendesk is the Best! I've tried the rest and now I have the best! The best CX ticketing tool on the market today!
AU
Anonymous User
08/10/23
"Perfect for Customer Success Team"
What do you like best about Zendesk Support Suite? The ability to quickly respond and update customes regarding the status on their ticket. Super fast and easy to do.
TB
Tim B
08/10/23
"The proven leader in client/end user support & customer service platforms!"
What do you like best about Zendesk Support Suite? Zendesk has a solid mobile and web app. We like utilizing email transport to funnel support requests into the portal, where we can manage the scope of all support needs and requests, centrally.
TC
Tara C
08/10/23
"View from a Fintech Customer Support Manager"
What do you like best about Zendesk Support Suite? the best aspect to me about ZD's Support Suite is the capability of having all active agent channels in one software for better communication transparency & organization of customers interactions
BW
Brian W
08/10/23
"Love Zendesk. Taking automation and organizing to the next level!"
What do you like best about Zendesk Support Suite? How you can have a team stay updated on every update that comes in and how it integrates with Zapier What do you dislike about Zendesk Support Suite?
R
Rob
08/09/23
Zendesk helps teams scale
Zendesk enables and empowers my front line teams in a way no other tool has. They have integrations, reporting, and userflows designed to allow the feedback our teams hear to resonate throughout the company.
AU
Anonymous User
08/09/23
"Zendesk helps us efficiently manage our customers' support requests."
What do you like best about Zendesk Support Suite? Zendesk helps our team manage inbound customer requests. These requests can be simple questions about the product (usability, technical questions), errors/issues, billing, etc. The tickets are easy to manage in the Zendesk interface, which helps ensure that all customers receive a response in a timely manner. We are able to triage the ticket according to the request and get it to the correct person or team to review and respond.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].