9.2
Spot Score
Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons
Effortlessly manage customer requests with Zendesk Support.
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Starts from $19 / user / month when yearly
Zendesk Support Reviews & Ratings
Spotsaas Editor’s POV
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
Zendesk Support pros and cons
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system uses natural language processing, eliminating the learning curve and making customer service operations more efficient.
Zendesk Support offers an easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform prioritizes ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
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Showing 51-60 out of 1759
SM
Stephan Marzi
09/19/23
Zendesk - Transparency and the
Zendesk allows you to receive transparency of the topics of all agents and will give you the empowerment of leveling their load. Time saving and automation are more a less another benefit using the support tool.
SM
Stephan Marzi
09/19/23
Zendesk - Transparency and the
Zendesk allows you to receive transparency of the topics of all agents and will give you the empowerment of leveling their load. Time saving and automation are more a less another benefit using the support tool.
JD
Juliano D
08/17/23
"Best customer support solution there is!"
What do you like best about Zendesk Support Suite? Zendesk is definitely the "heart" of our customer support department. We use it for email, phone and live chat support. I also love how easy it is to set up templates, automation and triggers to improve and help resolve tickets faster. Our company also uses their FAQ tool so we can provide users with the latest guides about our product. We've been using Zendesk for about 5 years now planning to keep doing so.
AN
Anna N
08/17/23
"A great tool!"
What do you like best about Zendesk Support Suite? ZenDesk has allowed us to quickly communicate with users via macros, making the process much faster. What do you dislike about Zendesk Support Suite?
AI
Abbachi Imane
08/16/23
Best support tool ever!
I'm using Zendesk since 10y and the tool is perfect! Super complete in case of development, best tool of support/ticketing that I can recommend, but also super useful for other teams, it's a polyvalent tool.
AU
Anonymous User
08/16/23
"Best Support Suite"
What do you like best about Zendesk Support Suite? The ability to view other co-workers who are working on a ticket at the same time and easier collaboration. What do you dislike about Zendesk Support Suite?
RS
Rosie S
08/16/23
"Zendesk is super easy and affordable"
What do you like best about Zendesk Support Suite? Everything is in one place, and it is super easy to manager our client care care team. What do you dislike about Zendesk Support Suite?
S
Sofie
08/15/23
"Love it!"
What do you like best about Zendesk Support Suite? Our account rep is super helpful and is always going above and beyond! What do you dislike about Zendesk Support Suite?
ME
Megan E
08/15/23
"Great Tool for customer service"
What do you like best about Zendesk Support Suite? I love the use of macros for my team. We have typed up responses that we can use for our most frequent situations. My team can quickly select the macro and I know we are all on the same page for important information needing to be passed to the customer.
AU
Anonymous User
08/15/23
"Great to track open items"
What do you like best about Zendesk Support Suite? The ability to write internal comments on tickets and tag people allow for all communication on a ticket in 1 place What do you dislike about Zendesk Support Suite?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].