9.2
SpotScore
Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons
Effortlessly manage customer requests with Zendesk Support.
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Starts from $19 / user / month when yearly
Zendesk Support Reviews & Ratings
Spotsaas Editor’s POV
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
Zendesk Support pros and cons
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system uses natural language processing, eliminating the learning curve and making customer service operations more efficient.
Zendesk Support offers an easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform prioritizes ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
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Showing 671-680 out of 1759
AU
Anonymous User
07/13/22
"Quick and user-friendly support"
What do you like best about Zendesk Support Suite? Three things I like the most about ZD support: 1. Quick and accessible 24/7
BC
Bonnie C
07/13/22
"Service was prompt and excellent!"
What do you like best about Zendesk Support Suite? Zendesk support suite helps my team and I keep our tickets organized, and customers happy! It also allows me to pull data for intraday, leading to more efficient scheduling and an overall great customer and agent experience!
AU
Anonymous User
07/13/22
"Great mix of features, customizable"
What do you like best about Zendesk Support Suite? I like that I can create many triggers and workflows to meet our business needs. I can be alerted to problem tickets and help keep my agents on top of their tickets.
AU
Anonymous User
07/13/22
"Zendesk Suite Has Been Perfect For Scaling Our Support Needs"
What do you like best about Zendesk Support Suite? Zendesk Suite has many tools that can help my team as we continue to scale our operations. Prior to Zendesk, our team did not have any customer service software in place and Zendesk provides even small teams the resources that can help them with automation and growth. Over time we have utilized more and more of the tools that Zendesk uses and have continue to integrate these tools to create a more sophisticated support environment for our ...
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SN
Samim N
07/13/22
"Since support is really helping in case of emergency I would really recommend."
What do you like best about Zendesk Support Suite? The upside is they will contiune answering you tickets till they solve you problem. Further more the suite is very complete and good api.
AU
Anonymous User
07/13/22
"Overall Experience With Zendesk"
What do you like best about Zendesk Support Suite? Zendesk support suite has a remarkable interface What do you dislike about Zendesk Support Suite?
SN
Samim N
07/13/22
"Since support is really helping in case of emergency I would really recommend."
What do you like best about Zendesk Support Suite? The upside is they will contiune answering you tickets till they solve you problem. Further more the suite is very complete and good api.
AU
Anonymous User
07/13/22
"Overall Experience With Zendesk"
What do you like best about Zendesk Support Suite? Zendesk support suite has a remarkable interface What do you dislike about Zendesk Support Suite?
AU
Anonymous User
07/12/22
"Dependable and professional."
What do you like best about Zendesk Support Suite? I like the professionalism and efficiency of each of your team members. They speak to me as if I am their friend and take my issues seriously, all while being professional and corteous.
AR
Austin R
07/12/22
"Another example of great customer service from Zendesk"
What do you like best about Zendesk Support Suite? I had an issue with one of my agents email settings and was unable to resolve it by going through my troubleshooting procedure. I went on chat and an agent called Maude was able to resolve the issue within 24hrs
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].