9.2
SpotScore
Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons
Effortlessly manage customer requests with Zendesk Support.
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Starts from $19 / user / month when yearly
Zendesk Support Reviews & Ratings
Spotsaas Editor’s POV
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
Zendesk Support pros and cons
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system uses natural language processing, eliminating the learning curve and making customer service operations more efficient.
Zendesk Support offers an easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform prioritizes ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
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Showing 661-670 out of 1759
ZN
Zy N
07/16/22
"Overall Zendesk Experience"
What do you like best about Zendesk Support Suite? Zendesk is easy to use and has a lot of features that is useful for customer support. It is organize and efficient to use What do you dislike about Zendesk Support Suite?
AU
Anonymous User
07/15/22
"Great interaction with details"
What do you like best about Zendesk Support Suite? When I could not resolve the issue with L1 resource after 10+ emails. The L1 referred the ticket to an L3 resource, for issue discussion and review. And the issue was resolved.
CB
Carl B
07/15/22
"SEAMLESS"
What do you like best about Zendesk Support Suite? Easy to use and navigation is user friendly. What do you dislike about Zendesk Support Suite?
RT
Rafael T
07/15/22
"Boa experiência de utilização."
What do you like best about Zendesk Support Suite? Facilidade no atendimento. Várias features em um único local. What do you dislike about Zendesk Support Suite?
AU
Anonymous User
07/15/22
"The Gold Standard for Support Ticketing"
What do you like best about Zendesk Support Suite? What I like most about Zendesk is the ease of use within the platform; the UI is really quite initiative and easy to understand. I have used several other platforms that have been cluttered, but I do not believe that to be the case with Zendesk.
AU
Anonymous User
07/14/22
"Support was very helpful and quick"
What do you like best about Zendesk Support Suite? It is very easy to create triggers and automation to route our tickets. It is also very easy to keep things organized. What do you dislike about Zendesk Support Suite?
DT
Dudy T
07/14/22
"Love Zendesk. I really do!"
What do you like best about Zendesk Support Suite? The fact that it works with so many other 3rd party apps. All guides are accessible and the support team is wonderful! I can find out so many new options every day!
KC
Kylah C
07/14/22
"Overall a great experience."
What do you like best about Zendesk Support Suite? Zendesk is great with multiple features that help you keep track of ticket performances, how many tickets are solved, SLA and agent performances as well. This compares way better to competitors.
AU
Anonymous User
07/13/22
"Zendesk Suite Has Been Perfect For Scaling Our Support Needs"
What do you like best about Zendesk Support Suite? Zendesk Suite has many tools that can help my team as we continue to scale our operations. Prior to Zendesk, our team did not have any customer service software in place and Zendesk provides even small teams the resources that can help them with automation and growth. Over time we have utilized more and more of the tools that Zendesk uses and have continue to integrate these tools to create a more sophisticated support environment for our ...
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CG
Celia G
07/13/22
"Great Support, Documentation, Product"
What do you like best about Zendesk Support Suite? Easy to use, easy to find information when needed, the support team is responsive and so helpful! Guide is a great product to create a customer facing help center on your own.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].