9.2
SpotScore
Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons
Effortlessly manage customer requests with Zendesk Support.
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Starts from $19 / user / month when yearly
Zendesk Support Reviews & Ratings
Spotsaas Editor’s POV
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
Zendesk Support pros and cons
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system uses natural language processing, eliminating the learning curve and making customer service operations more efficient.
Zendesk Support offers an easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform prioritizes ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
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Showing 651-660 out of 1759
DH
Daniel H
07/20/22
"One of the easiest to set up and use support suites on the Market today"
What do you like best about Zendesk Support Suite? The breadth of contact/intergration types and the ease of settings those up is second to none. Having live US-based support at the ready for any bumps along the way is also a HUGE advantage over some competitors.
CI
Christopher I
07/20/22
"Zendesk Review"
What do you like best about Zendesk Support Suite? The platform is easy to use and helps us in interacting members real-time What do you dislike about Zendesk Support Suite?
TT
Tony T
07/18/22
"Great experience"
What do you like best about Zendesk Support Suite? Easy to use. Automated email notification What do you dislike about Zendesk Support Suite?
AU
Anonymous User
07/18/22
"Multi-faceted support platform for all your needs"
What do you like best about Zendesk Support Suite? Zendesk support suite has all the bells and whistles you need to make your customer experience team successful! From streamlined chat, email, and phone support all in one place - to effective report dashboard builds that you can create yourself!
MK
Molly K
07/18/22
"Easy and intuitive for everyone"
What do you like best about Zendesk Support Suite? It's super easy to get teams set up and ready to go. I've worked in Zendesk Support both as a support agent and as an admin - it's got the best interface for a ticketing system of all the ones I've used, and the admin interface is generally intuitive and recent updates have made it even better.
AU
Anonymous User
07/18/22
"quick & easy"
What do you like best about Zendesk Support Suite? Getting in touch with an agent is easy and quick. What do you dislike about Zendesk Support Suite?
RK
Rachael K
07/18/22
"Awesome support platform!"
What do you like best about Zendesk Support Suite? Have been using ZD for years and am a big fan! ZD team is very quick to respond, and has built some cool features for assisting our customers. I like the integration options ZD provides as well. Awesome stuff!
EB
Elie B
07/18/22
"The most comprehensive support tool."
What do you like best about Zendesk Support Suite? It has everything built into it, in addition, everything is customizable according to the business needs. Also you can switch between Tickets, chats, calls with one click.
BR
Bikram R
07/17/22
"Zendesk is awesome, the product, the service, usability."
What do you like best about Zendesk Support Suite? The guide/knowledge base and support ticketing, as well as the Zendesk customer service have all been great! What do you dislike about Zendesk Support Suite?
AU
Anonymous User
07/16/22
"Zendesk Review"
What do you like best about Zendesk Support Suite? Wide variety of customization allows me to find solutions for our customers quickly. The documentation that Zendesk provides leads you to your answer often and the helpful support team replies quickly if the documentation does not help or is not clear.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].