9.2
SpotScore
Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons
Effortlessly manage customer requests with Zendesk Support.
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Starts from $19 / user / month when yearly
Zendesk Support Reviews & Ratings
Spotsaas Editor’s POV
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
Zendesk Support pros and cons
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system uses natural language processing, eliminating the learning curve and making customer service operations more efficient.
Zendesk Support offers an easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform prioritizes ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
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Showing 611-620 out of 1759
AU
Anonymous User
07/28/22
"Easy to use, great for our app"
What do you like best about Zendesk Support Suite? It's easy to use and supports an easy integration to our application What do you dislike about Zendesk Support Suite?
AU
Anonymous User
07/28/22
"Finally, ticketing software designed for a Support team!"
What do you like best about Zendesk Support Suite? My favorite aspects are usability and day-to-day admin needs not requiring certification or deep knowledge of a platform. This is in contrast to some competitors, whose software is less user-friendly for agents and admins.
TT
tara t
07/28/22
"The Zendesk Support Team is highly available, attentive, and helpful"
What do you like best about Zendesk Support Suite? I like that my customer's needs can be monitored, evaluated, and changed to create continued best service even as things change!
OA
Omar A
07/28/22
"Amazing experience, just need to simplify the reporting"
What do you like best about Zendesk Support Suite? Agent workspace is very user friendly and automation/triggers What do you dislike about Zendesk Support Suite?
AU
Anonymous User
07/28/22
"Fast, Informative, Polite."
What do you like best about Zendesk Support Suite? The help center articles and videos are informative, and the chat agents are quick to help and resolve my issues the first time.
AU
Anonymous User
07/27/22
"best helpdesk tool"
What do you like best about Zendesk Support Suite? ease of use, automation and fully configurable to the organisations needs. What do you dislike about Zendesk Support Suite?
AU
Anonymous User
07/27/22
"Super Easy to Use!"
What do you like best about Zendesk Support Suite? The resources available when additional information is need are absolutely amazing. What do you dislike about Zendesk Support Suite?
PS
punit s
07/27/22
"Zendesk!! Simple and Easy tool - Support"
What do you like best about Zendesk Support Suite? The Support suite is well suited for all What do you dislike about Zendesk Support Suite?
AU
Anonymous User
07/27/22
"Excellent all round product"
What do you like best about Zendesk Support Suite? Implementing the Zendesk Support Suite has been a massive improvement to the business and its operations. The suite has made emailing customers more streamlined for staff.
AU
Anonymous User
07/27/22
"Zendesk Live Chat"
What do you like best about Zendesk Support Suite? The timely response, I was able to receive help within minutes What do you dislike about Zendesk Support Suite?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].