9.2
SpotScore
Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons
Effortlessly manage customer requests with Zendesk Support.
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Starts from $19 / user / month when yearly
Zendesk Support Reviews & Ratings
Spotsaas Editor’s POV
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
Zendesk Support pros and cons
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system uses natural language processing, eliminating the learning curve and making customer service operations more efficient.
Zendesk Support offers an easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform prioritizes ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
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Showing 601-610 out of 1759
AU
Anonymous User
08/02/22
"instant chat messages"
What do you like best about Zendesk Support Suite? The support team always helps with my issues instantly. What do you dislike about Zendesk Support Suite?
AU
Anonymous User
08/02/22
"Server Error Response Time"
What do you like best about Zendesk Support Suite? Jhan and Beau were very helpful and kept me updates. What do you dislike about Zendesk Support Suite?
AU
Anonymous User
08/01/22
"It was a great review"
What do you like best about Zendesk Support Suite? The customer service was amazing and answered all my questions in a timely matter. What do you dislike about Zendesk Support Suite?
RF
Ryan F
08/01/22
"I'm a big fan of Zendesk, it's user-friendly and effective."
What do you like best about Zendesk Support Suite? Zendesk makes it easy for reps to manage tickets and ongoing cases. There's a seamless connection between emails and chats, which is great. And there is a lot of functionality for macros and triggers that allow tickets to be tagged, automatically closed, automatically associated with groups, and much more. All of that allows for easy-to-use dashboard reporting, and much of the busy work of managing tickets can be eliminated.
GF
08/01/22
"Great Product & Amazing Client Support"
What do you like best about Zendesk Support Suite? The customer service is incredible. Very responsive and ready to help when contacted.
AU
Anonymous User
08/01/22
"Great Customizable Ticketing Software"
What do you like best about Zendesk Support Suite? I like how customizable the software is through triggers and automation. What do you dislike about Zendesk Support Suite?
AU
Anonymous User
07/30/22
"Great product for our support team, CS team, and customer experience dynamic and highly configurable"
What do you like best about Zendesk Support Suite? Agent workspace, Guide module, Explore (Reporting) What do you dislike about Zendesk Support Suite?
NC
Nicole C
07/29/22
"LOVE LOVE Zendesk"
What do you like best about Zendesk Support Suite? I love that it keeps everything in one place. We can chat via text messaging, send documents, and email all within a secure portal.
JT
Jekaterina T
07/29/22
"Multi-channel customer support via Zendesk"
What do you like best about Zendesk Support Suite? The best is that Zendesk unites different communication channels in one tool. Great reporting system. What do you dislike about Zendesk Support Suite?
MH
Michael H
07/28/22
"It is very easy to navigate."
What do you like best about Zendesk Support Suite? The ease of filling customer information and keeping everything simple to navigate What do you dislike about Zendesk Support Suite?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].