9.2
SpotScore
Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons
Effortlessly manage customer requests with Zendesk Support.
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Starts from $19 / user / month when yearly
Zendesk Support Reviews & Ratings
Spotsaas Editor’s POV
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
Zendesk Support pros and cons
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system uses natural language processing, eliminating the learning curve and making customer service operations more efficient.
Zendesk Support offers an easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform prioritizes ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
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Showing 621-630 out of 1759
CV
Christine V
07/27/22
"Precise, On point, All the need in fingertips"
What do you like best about Zendesk Support Suite? The customer support is really helpful. They educates about the platform precisely and also clears all the doubt's on a Zoom call.
AK
Agnieszka K
07/26/22
"The best CRM product ever!"
What do you like best about Zendesk Support Suite? It's simplicity and Zendesk always being on top of the game. No need to be a programmer to get it working. I like how easy the data can be collected.
AU
Anonymous User
07/26/22
"Zendesk better than the rest"
What do you like best about Zendesk Support Suite? I love the seamless real-time support I receive from their staff. The ticketing agent and call quality are superb What do you dislike about Zendesk Support Suite?
AU
Anonymous User
07/26/22
"Answer to Question"
What do you like best about Zendesk Support Suite? A lot of available information is available to researchers. What do you dislike about Zendesk Support Suite?
JH
Joe H
07/26/22
"Director of Support"
What do you like best about Zendesk Support Suite? I love how it creates a one stop shop for all QA and Csat What do you dislike about Zendesk Support Suite?
MP
Mia P
07/25/22
"User-friendly CRM software and very informative analytics reports"
What do you like best about Zendesk Support Suite? Zendesk Support Suite helps our start-up company manage our Support tickets which in turn helps our customers have an awesome customer support experience. Zendesk is greater compared to our previous CRM.
AU
Anonymous User
07/25/22
"Does It All Customer Support Service"
What do you like best about Zendesk Support Suite? I like the vast amount of features that are available, from the chat feature, phone calls, the ability to track specific categories and also to monitor feedback from customers based on our responses.
MM
Manoj M
07/25/22
"Amazing and Smooth experience post the initial configuration and an excellent Support system."
What do you like best about Zendesk Support Suite? Zendesk Support Suite helps manage the tickets and the workflow automation and in keeping the queries neatly and organized.
CU
Chinedu U
07/25/22
"Great and quick support!"
What do you like best about Zendesk Support Suite? I needed help to understand some of the Zendesk Features, and the support given was intuitive and understandable. Overall a very good support-based tool which helps answer tickets and store our knowledge base documents
BC
Ben C
07/23/22
"Excellent product for all CX needs"
What do you like best about Zendesk Support Suite? Having used the product for a decade, I What do you dislike about Zendesk Support Suite?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].