9.2
SpotScore
Zendesk Support Reviews in October 2026: User Ratings, Pros & Cons
Effortlessly manage customer requests with Zendesk Support.
Add to compare
Starts from $19 / user / month when yearly
Zendesk Support Reviews & Ratings
Are you using Zendesk Support?
Spotsaas Editor’s POV
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
Zendesk Support pros and cons
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system uses natural language processing, eliminating the learning curve and making customer service operations more efficient.
Zendesk Support offers an easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform prioritizes ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
Filter results
Sort by :
Showing 591-600 out of 1759
AU
Anonymous User
08/03/22
"Great experience! Very responsive support!"
What do you like best about Zendesk Support Suite? The live chat agent got back to me right away. The agent was very knowledgeable and responded very quickly. Some issues needed additional technical support and the agent facilitated the process.
YR
Yashwanth R
08/03/22
"Business made easy by gaining customer satisfaction"
What do you like best about Zendesk Support Suite? Best part is tickets assigning on time and reminders of TAT and quick response to the customer without any distract great application to run the customer service
MB
Matt B
08/02/22
"Comprehensive Support Suite"
What do you like best about Zendesk Support Suite? It has a great ability to manage lots of inbound support requests at the same time. As a manager it also allows me to get good visibility of the agent's queues and to then report on the types of incoming tickets we are getting to improve our service.
AU
Anonymous User
08/02/22
"Server Error Response Time"
What do you like best about Zendesk Support Suite? Jhan and Beau were very helpful and kept me updates. What do you dislike about Zendesk Support Suite?
AU
Anonymous User
08/02/22
"instant chat messages"
What do you like best about Zendesk Support Suite? The support team always helps with my issues instantly. What do you dislike about Zendesk Support Suite?
AU
Anonymous User
08/02/22
"Superb customer service"
What do you like best about Zendesk Support Suite? Not a generic automated response for inquiries. The rep that helped us took a very personal and detailed approach to getting our problems solved. When above and beyond for each problem.
AU
Anonymous User
08/02/22
"Great Customer Service"
What do you like best about Zendesk Support Suite? helpful, quick, efficient, knowledgeable What do you dislike about Zendesk Support Suite?
SN
Suraj N
08/02/22
"Seamless incident management"
What do you like best about Zendesk Support Suite? User friendly tool for incident management Phase wise ticket tracking What do you dislike about Zendesk Support Suite?
AU
Anonymous User
08/02/22
"Great platform for CS"
What do you like best about Zendesk Support Suite? Many features available to customize help center, all tickets go to one place, can cree many separate HC. Easy to manage tickets and can set up different roles for agents.
CR
charlene r
08/02/22
"Great Customer service"
What do you like best about Zendesk Support Suite? How someone was able to contact me back within 15 minutes? What do you dislike about Zendesk Support Suite?
Free vendor scorecard
Evaluate Zendesk Support objectively with the help desk software scorecard
A weighted help desk software vendor scorecard to score Zendesk Support against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].