9.2
SpotScore
Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons
Effortlessly manage customer requests with Zendesk Support.
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Starts from $19 / user / month when yearly
Zendesk Support Reviews & Ratings
Spotsaas Editor’s POV
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
Zendesk Support pros and cons
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system uses natural language processing, eliminating the learning curve and making customer service operations more efficient.
Zendesk Support offers an easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform prioritizes ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
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Showing 581-590 out of 1759
NH
Nick H
08/09/22
"Zendesk Support is amazing!"
What do you like best about Zendesk Support Suite? The features are amazing. They make it so much easier to perform my required tasks throughout the day. What do you dislike about Zendesk Support Suite?
KB
Kris B
08/09/22
"Great company to work with!"
What do you like best about Zendesk Support Suite? Zendesk has optimized a lot of our customer support tasks, and made it easy to converse with our clients! Since implementing Zendesk's Guide feature, we've actually seen a significant reduction in tickets.
CN
Carolyn N
08/04/22
"Excellent CRM program, the best!"
What do you like best about Zendesk Support Suite? Very easy to use, I tried so many CRM programs, and Zendesk, is very easy to use, and customer service is excellent
AU
Anonymous User
08/04/22
"Zendesk support is really helpful"
What do you like best about Zendesk Support Suite? It helps with your daily routine well and provides support easily. What do you dislike about Zendesk Support Suite?
EC
Edgardo C
08/04/22
"Best Ticket System you can get!"
What do you like best about Zendesk Support Suite? Been using Zendesk since 2011, and it has helped our business so much! We have been able to stay in top of out clients needs.
AR
Anand R
08/03/22
"Best application in resolving the quarries of customer"
What do you like best about Zendesk Support Suite? Calling and using the macros are best part and creating new tickets is also easy, merging the tickets are good,the desk auto logouts when working hours completed
CS
Chelsea S
08/03/22
"Issue resolved quickly!"
What do you like best about Zendesk Support Suite? We recently experienced an issue that caused a login prompt for each new ticket we opened. Sarah Zapanta was quick to help us and provided a solution. We really appreciate the quick resolution!
RF
Reema Flora C
08/03/22
"Very easy to use"
What do you like best about Zendesk Support Suite? Quick login. Translate option, Bulk response What do you dislike about Zendesk Support Suite?
AU
Anonymous User
08/03/22
"Response was quick and efficient this time. The suggestion from the tech worked a treat."
What do you like best about Zendesk Support Suite? The support team is easy to contact. The interface is also easy to navigate. The best part though, was the response time and effectiveness of proposed solution.
AU
Anonymous User
08/03/22
"Great experience! Very responsive support!"
What do you like best about Zendesk Support Suite? The live chat agent got back to me right away. The agent was very knowledgeable and responded very quickly. Some issues needed additional technical support and the agent facilitated the process.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].