9.2
SpotScore
Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons
Effortlessly manage customer requests with Zendesk Support.
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Starts from $19 / user / month when yearly
Zendesk Support Reviews & Ratings
Spotsaas Editor’s POV
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
Zendesk Support pros and cons
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system uses natural language processing, eliminating the learning curve and making customer service operations more efficient.
Zendesk Support offers an easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform prioritizes ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
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Showing 571-580 out of 1759
KB
Kris B
08/09/22
"Great company to work with!"
What do you like best about Zendesk Support Suite? Zendesk has optimized a lot of our customer support tasks, and made it easy to converse with our clients! Since implementing Zendesk's Guide feature, we've actually seen a significant reduction in tickets.
NH
Nick H
08/09/22
"Zendesk Support is amazing!"
What do you like best about Zendesk Support Suite? The features are amazing. They make it so much easier to perform my required tasks throughout the day. What do you dislike about Zendesk Support Suite?
AU
Anonymous User
08/09/22
"Zendesk rocks!"
What do you like best about Zendesk Support Suite? Zendesk is easy to use, allows for great automations, and integrates well with other tools we use. What do you dislike about Zendesk Support Suite?
MB
Mariana B
08/09/22
"Noticing everything with Zendesk"
What do you like best about Zendesk Support Suite? I like that I can listen to my partners conversations with the support team, I also like that I have everything with Jira in one place and it's easy to access via Slack.
JC
Josmary C
08/09/22
"Great Support Software"
What do you like best about Zendesk Support Suite? I like being able to save my own templates What do you dislike about Zendesk Support Suite?
AU
Anonymous User
08/09/22
"Excellent customer service"
What do you like best about Zendesk Support Suite? Quality service, quick answer to my questions What do you dislike about Zendesk Support Suite?
MB
Mariana B
08/09/22
"Noticing everything with Zendesk"
What do you like best about Zendesk Support Suite? I like that I can listen to my partners conversations with the support team, I also like that I have everything with Jira in one place and it's easy to access via Slack.
AU
Anonymous User
08/09/22
"Excellent customer service"
What do you like best about Zendesk Support Suite? Quality service, quick answer to my questions What do you dislike about Zendesk Support Suite?
JC
Josmary C
08/09/22
"Great Support Software"
What do you like best about Zendesk Support Suite? I like being able to save my own templates What do you dislike about Zendesk Support Suite?
AU
Anonymous User
08/09/22
"Zendesk rocks!"
What do you like best about Zendesk Support Suite? Zendesk is easy to use, allows for great automations, and integrates well with other tools we use. What do you dislike about Zendesk Support Suite?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].