9.2
SpotScore
Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons
Effortlessly manage customer requests with Zendesk Support.
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Starts from $19 / user / month when yearly
Zendesk Support Reviews & Ratings
Spotsaas Editor’s POV
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
Zendesk Support pros and cons
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system uses natural language processing, eliminating the learning curve and making customer service operations more efficient.
Zendesk Support offers an easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform prioritizes ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
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Showing 561-570 out of 1759
AU
Anonymous User
08/10/22
"Best support software I have used"
What do you like best about Zendesk Support Suite? I like that Zendesk is very easy to use and set up. It's great right out of the box without needing a lot of customizations. What do you dislike about Zendesk Support Suite?
AU
Anonymous User
08/10/22
"Everything in one place"
What do you like best about Zendesk Support Suite? Changing from a telephone based support system with limited reporting to ZenDesk which is multi-channel and data rich allows us to make better decisions about how we strucutre our support team
DM
Dani M
08/10/22
"Thank you ZD!"
What do you like best about Zendesk Support Suite? The ticketing system used in Zendesk is great. It makes it very easy for me to review my BoB, read notes, listen to calls and even integrate it with other platforms, such as Client Sucess.
CF
Carsten F
08/10/22
"All in one customer service product - The Zendesk Suite covers it all..."
What do you like best about Zendesk Support Suite? Omni channel and self-service in one. And with the new agent interface, it's even better. It is easy to set up and add new channels. A one stop shop for all thinkable channels.
AU
Anonymous User
08/10/22
"Excellent, Helpful support"
What do you like best about Zendesk Support Suite? The response time is really quick, the agents are very knowledgeable and I feel sure that they can answer my query. They also provide screenshots to assist in making the required changes.
AU
Anonymous User
08/10/22
"Very helpful"
What do you like best about Zendesk Support Suite? It was very easy to get connected with someone who was able to answer my questions efficiently What do you dislike about Zendesk Support Suite?
MG
Miguel G
08/10/22
"6 Month review"
What do you like best about Zendesk Support Suite? The layout, compatibility with other apps, and and the great support team! What do you dislike about Zendesk Support Suite?
AU
Anonymous User
08/10/22
"Very helpful"
What do you like best about Zendesk Support Suite? It was very easy to get connected with someone who was able to answer my questions efficiently What do you dislike about Zendesk Support Suite?
AU
Anonymous User
08/10/22
"Excellent, Helpful support"
What do you like best about Zendesk Support Suite? The response time is really quick, the agents are very knowledgeable and I feel sure that they can answer my query. They also provide screenshots to assist in making the required changes.
CF
Carsten F
08/10/22
"All in one customer service product - The Zendesk Suite covers it all..."
What do you like best about Zendesk Support Suite? Omni channel and self-service in one. And with the new agent interface, it's even better. It is easy to set up and add new channels. A one stop shop for all thinkable channels.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].