9.2
SpotScore
Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons
Effortlessly manage customer requests with Zendesk Support.
Add to compare
Starts from $19 / user / month when yearly
Zendesk Support Reviews & Ratings
Spotsaas Editor’s POV
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
Zendesk Support pros and cons
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system uses natural language processing, eliminating the learning curve and making customer service operations more efficient.
Zendesk Support offers an easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform prioritizes ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
Filter results
Sort by :
Showing 551-560 out of 1759
YD
Yorhanna d
08/12/22
"O Zendesk já me acompanha e auxilia há anos"
What do you like best about Zendesk Support Suite? Ele é completo! Sinto que me dá segurança em criar soluções para distribuição de demandas, um atendimento mais rápido e eficaz, transmitindo uma boa experiência para nossos clientes e parceiros e falicitando o trabalho do nosso time. Consigo ter de maneira clara um acompanhamento de todos os números que precisamos acompanhar e em cima disso realizar previsões mais precisas. O Zendesk nunca me decepciona, sei que ainda serão ainda mais incríveis.
AU
Anonymous User
08/12/22
"Customer service, at its best"
What do you like best about Zendesk Support Suite? the Speed of the response and understanding of the issue What do you dislike about Zendesk Support Suite?
DB
Dianna B
08/12/22
"Great product and good support"
What do you like best about Zendesk Support Suite? The ease of integrating multiple chat platforms, email, WhatsApp, widgets etc... into one easy to use system, which makes it easy to collaborate with your team (through side conversations) and your customers. Being able to solve tickets with a few clicks saves time and energy, making it possible to decrease the amount of people needed to provide customer care. The support provided by the Zendesk team is generally good with a good response time.
AS
Alejandro S
08/12/22
"Timely assistance and ownership."
What do you like best about Zendesk Support Suite? I am learning the Zendesk background settings, and it is very intuitive. Finding self-help is easy and when I have needed further guidance, I have been assisted swiftly and effectively. There are many knowledge articles, but they will help you to find the right one for the task you are trying to complete.
AU
Anonymous User
08/12/22
"Support was GREAT"
What do you like best about Zendesk Support Suite? Quick to resolve. Very personable! Exceeded my expectations. What do you dislike about Zendesk Support Suite?
VS
Varanyu S
08/11/22
"help us save cost and improve productivity"
What do you like best about Zendesk Support Suite? Collaboration among colleagues and customers. It is very convenient to share the ticket and collaborate to solve customer problems. Moreover, it is very convenient to collaboarate with third parties via side conversation.
AU
Anonymous User
08/11/22
"Zendesk has been my choice for suport CRM for years now"
What do you like best about Zendesk Support Suite? I know there are knowlegable support staff as well as a great community for getting help and ideas about how best to use this stofware
AU
Anonymous User
08/11/22
"Review!"
What do you like best about Zendesk Support Suite? It was easy to use and access other articles while I waited for a response. I received an email with my answer and direct links as well.
MG
Miguel G
08/10/22
"6 Month review"
What do you like best about Zendesk Support Suite? The layout, compatibility with other apps, and and the great support team! What do you dislike about Zendesk Support Suite?
AU
Anonymous User
08/10/22
"Excellent Help Desk Support Tools"
What do you like best about Zendesk Support Suite? ZenDesk is very configurable so it works well for each of our clients based on their needs. What do you dislike about Zendesk Support Suite?
Free vendor scorecard
Evaluate Zendesk Support objectively with the help desk software scorecard
A weighted help desk software vendor scorecard to score Zendesk Support against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].