9.2
SpotScore
Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons
Effortlessly manage customer requests with Zendesk Support.
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Starts from $19 / user / month when yearly
Zendesk Support Reviews & Ratings
Spotsaas Editor’s POV
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
Zendesk Support pros and cons
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system uses natural language processing, eliminating the learning curve and making customer service operations more efficient.
Zendesk Support offers an easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform prioritizes ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
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Showing 541-550 out of 1759
AU
Anonymous User
08/15/22
"It is easy to use and support is always there to help"
What do you like best about Zendesk Support Suite? Zendesk's support, its features it is just so easy to use. They have great documentation and support is always there to help out whenever you get stuck.
AR
Alexandra R
08/15/22
"Easy to use and customize!"
What do you like best about Zendesk Support Suite? Zendesk is a major part of our software ecosystem. We use Zendesk to track support issues for underserved populations and to help us understand the root causes of their food insecurity. Zendesk helps us understand the root causes of food insecurity and improves communication and collaboration that more effectively leads to long-term solutions.
AU
Anonymous User
08/15/22
"Despite areas of opportunity, one of the best."
What do you like best about Zendesk Support Suite? API integrations, the entire sunshine ecosystem seems very promising too. What do you dislike about Zendesk Support Suite?
LO
Loraine o
08/15/22
"Zendesk, Supports your Issues"
What do you like best about Zendesk Support Suite? I like that ZD can integrate with almost all products! What do you dislike about Zendesk Support Suite?
GV
Gino V
08/15/22
"Good Help Desk System"
What do you like best about Zendesk Support Suite? Automations and triggers provide auto responses, requiring less manual tech interventions. What do you dislike about Zendesk Support Suite?
AU
Anonymous User
08/15/22
"User-Friendly and Easy to Navigate"
What do you like best about Zendesk Support Suite? I appreciate that the most important information is clearly laid out. It is very easy to access all the necessary details and the layout of the add-ons is an additional bonus.
AU
Anonymous User
08/13/22
"Agent helped perfectly"
What do you like best about Zendesk Support Suite? Agent was very responsive to my questions and helped a lot What do you dislike about Zendesk Support Suite?
HG
Hec G
08/13/22
"Easy to use"
What do you like best about Zendesk Support Suite? Provides real-time response on the inquiries What do you dislike about Zendesk Support Suite?
AU
Anonymous User
08/12/22
"5 years of zendesk and couldnt be happier!"
What do you like best about Zendesk Support Suite? Zendesk is the easiest support suite to set up in my experience. We have been using it for over 5 years and most of that time I have been in charge of the setup. Everything from groups, to triggers, to the user interface, is all very thought out and logical to use. We use it both for customer-facing and internal support.
CS
Carlotta S
08/12/22
"Trusted Servicing Platform"
What do you like best about Zendesk Support Suite? I like how tickets can be organized by creating separate queues. I also really like that the ticket will reopen if a response is received by an outside party responding to the side conversation email. I also love the ability to input templates by using macros already set up.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].