9.2
SpotScore
Zendesk Support Reviews in October 2026: User Ratings, Pros & Cons
Effortlessly manage customer requests with Zendesk Support.
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Zendesk Support Reviews & Ratings
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Spotsaas Editor’s POV
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
Zendesk Support pros and cons
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system uses natural language processing, eliminating the learning curve and making customer service operations more efficient.
Zendesk Support offers an easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform prioritizes ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
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Showing 531-540 out of 1759
AU
Anonymous User
08/17/22
"Muy funcional"
What do you like best about Zendesk Support Suite? Que se pueden integrar muchas aplicacion para recibir las solicitudes en una sola intefaz What do you dislike about Zendesk Support Suite?
LP
loic p
08/17/22
"Zendesk enables us to give a higgh guality customer service, and an efficient internal performance"
What do you like best about Zendesk Support Suite? The personnlisation of my workflow, the fonctions in all domain : support, knowledge base, chat. The frequent updates, and the reactivity of the customer services
KM
Kevin M
08/16/22
"Zendesk Support Suite"
What do you like best about Zendesk Support Suite? I like the feature set is pretty simple to understand and use out of the box. I also like the technical support. What do you dislike about Zendesk Support Suite?
AU
Anonymous User
08/16/22
"Good user friendly guides and ease of access"
What do you like best about Zendesk Support Suite? user guides are very simple to use and very straighforward What do you dislike about Zendesk Support Suite?
RW
Ryan W
08/15/22
"Powerful Ticketing Suite"
What do you like best about Zendesk Support Suite? I enjoy the customizability of Zendesk. With all of the options available, there has not been anything that we have wanted to do that we cannot do. Just some of the things we have customized: survey emails, custom ticket forms, our own SLAs, automation, macros, and ticket queues. The reporting capabilities are also very advanced. Being able to create a "Dashboard" consisting of multiple reports makes our team meetings much quicker when we ...
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JC
jamie c
08/15/22
"Speedy and friendly support"
What do you like best about Zendesk Support Suite? I really liked the live chat feature. It was really quick to use. What do you dislike about Zendesk Support Suite?
AU
Anonymous User
08/15/22
"User-Friendly and Easy to Navigate"
What do you like best about Zendesk Support Suite? I appreciate that the most important information is clearly laid out. It is very easy to access all the necessary details and the layout of the add-ons is an additional bonus.
GV
Gino V
08/15/22
"Good Help Desk System"
What do you like best about Zendesk Support Suite? Automations and triggers provide auto responses, requiring less manual tech interventions. What do you dislike about Zendesk Support Suite?
LO
Loraine o
08/15/22
"Zendesk, Supports your Issues"
What do you like best about Zendesk Support Suite? I like that ZD can integrate with almost all products! What do you dislike about Zendesk Support Suite?
AU
Anonymous User
08/15/22
"Despite areas of opportunity, one of the best."
What do you like best about Zendesk Support Suite? API integrations, the entire sunshine ecosystem seems very promising too. What do you dislike about Zendesk Support Suite?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].