9.2
SpotScore
Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons
Effortlessly manage customer requests with Zendesk Support.
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Starts from $19 / user / month when yearly
Zendesk Support Reviews & Ratings
Spotsaas Editor’s POV
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
Zendesk Support pros and cons
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system uses natural language processing, eliminating the learning curve and making customer service operations more efficient.
Zendesk Support offers an easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform prioritizes ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
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Showing 521-530 out of 1759
AP
Aarti P
08/18/22
"Zendesk Review"
What do you like best about Zendesk Support Suite? Our org has been using Zendesk for more than 5 + years and it has provided the infrastructure our team needed to succeed.
ML
Miscelena L
08/18/22
"É uma ferramenta muito robusta que permite uma infinidade de criações e fluxos de suporte."
What do you like best about Zendesk Support Suite? A metodologia utilizada no desenvolvimento da ferramenta é o que mais me agrada. Há uma lógica padronizada por trás, o que permite um rápido aprendizado para configurar diferentes funcionalidades.
AU
Anonymous User
08/18/22
"Everything your small business needs"
What do you like best about Zendesk Support Suite? I like that it covers all our bases and the support team is top-notch. I never wait long for a response/solution. The one-stop shop is a great perk.
AS
Ariya S
08/18/22
"it's an easy platform to use"
What do you like best about Zendesk Support Suite? easy to use, so i can do a fast for study about zendesk suite. What do you dislike about Zendesk Support Suite?
DC
Dale C
08/18/22
"One Happy Customer!"
What do you like best about Zendesk Support Suite? ZenDesk is easy and intuitive. Their support is excellent. What do you dislike about Zendesk Support Suite?
KS
Katie S
08/17/22
"Simply the best!"
What do you like best about Zendesk Support Suite? Easily manage your tickets without feeling overwhelmed. Organize your views to see exactly what you are looking for. I love the ability to see tickets from a specific user via user profile.
AU
Anonymous User
08/17/22
"wuegfh;wufh'whf'oweif"
What do you like best about Zendesk Support Suite? Zendesk allows us to tag every ticket so we can better track ongoing issues and/or customer compliments! What do you dislike about Zendesk Support Suite?
JC
Jett C
08/17/22
"Zendesk Customer Support Friendly and Solution Oriented"
What do you like best about Zendesk Support Suite? The chat feature is a lot easier than a phone call What do you dislike about Zendesk Support Suite?
SC
Soumitro C
08/17/22
"Great Support"
What do you like best about Zendesk Support Suite? Love the ease of use and the way we are able to use other plugins to enhance the features provided already. What do you dislike about Zendesk Support Suite?
AU
Anonymous User
08/17/22
"Very useful tool to help serve our seasonal business' customers"
What do you like best about Zendesk Support Suite? ZenDesk helps us keep track, unify and streamline all of our customer communication. It helps with emails, chats, phone calls, even connects to Facebook and Instagram. As well as provides a great and easy-to-build and manage FAQ section (Guide). Whenever we have any questions, their support team is always easily reached and helpful.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].