9.2
SpotScore
Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons
Effortlessly manage customer requests with Zendesk Support.
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Starts from $19 / user / month when yearly
Zendesk Support Reviews & Ratings
Spotsaas Editor’s POV
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
Zendesk Support pros and cons
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system uses natural language processing, eliminating the learning curve and making customer service operations more efficient.
Zendesk Support offers an easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform prioritizes ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
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Showing 421-430 out of 1759
RC
Ron C
09/16/22
"Quick customer service with the answers that I needed."
What do you like best about Zendesk Support Suite? The email contact with the Customer service agent. What do you dislike about Zendesk Support Suite?
RF
Roshan F
09/16/22
"Adam was great he helped me get the information i needed in a jiffy."
What do you like best about Zendesk Support Suite? It was very easy to create the ticket and Adam was knowledgeable to answer my questions and answer other questions I had
SB
Sylvain B
09/15/22
"5 years I work on Zendesk, I haven't found a better CRM"
What do you like best about Zendesk Support Suite? The ease of integration of new channels. For me, Zendesk is like an Ikea furniture: easy to build, with multiple possibilities of customization and parameterization
AH
Achref H
09/15/22
"effective support tool"
What do you like best about Zendesk Support Suite? it is a very practical tool for customer service, fast and efficient, easy to use and an accompaniment for its users, admins, and agents,
CC
Christian C
09/15/22
"Awesome customer support, has solved us alot of problems."
What do you like best about Zendesk Support Suite? Fast support team, and helpful FAQ section, whatever problem we have there is always an answer. What do you dislike about Zendesk Support Suite?
AU
Anonymous User
09/15/22
"Very happy with Zendesk"
What do you like best about Zendesk Support Suite? The feature I use most is the Agent to handle support tickets. What do you dislike about Zendesk Support Suite?
NH
Namugombe H
09/15/22
"Good for customer service"
What do you like best about Zendesk Support Suite? Calling within the web browser application- I like the possible integration of the software with Zardama cloud calling solutions; this has made us serve clients through calling where they can request a callback, or they can call our Zardama phone number, which we integrated within Zenesk to help us manage communication in one place.
AU
Anonymous User
09/15/22
"Best Customer Support software"
What do you like best about Zendesk Support Suite? What I like is about the Agent interface which reduces Agent effort. They have great Chat software which has great reporting features which I really like a lot. Thye have an integration with many software which enables us easy to integrate with Zendesk and support our customers effectively.
AU
Anonymous User
09/14/22
"Good and fast service."
What do you like best about Zendesk Support Suite? Easy to use, quite intuitive, the community is large so one can find all the needed info fast. What do you dislike about Zendesk Support Suite?
AU
Anonymous User
09/14/22
"Thorough and Efficient Responses from their team!"
What do you like best about Zendesk Support Suite? The responses from the team were fast and thorough. They confirmed a question we had and also provided additional resources to view.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].