9.2
SpotScore
Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons
Effortlessly manage customer requests with Zendesk Support.
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Starts from $19 / user / month when yearly
Zendesk Support Reviews & Ratings
Spotsaas Editor’s POV
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
Zendesk Support pros and cons
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system uses natural language processing, eliminating the learning curve and making customer service operations more efficient.
Zendesk Support offers an easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform prioritizes ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
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Showing 431-440 out of 1759
SH
Sarah H
09/14/22
"Always available in a pinch!"
What do you like best about Zendesk Support Suite? Zendesk is the lifeblood of our customer support system, and anytime there we have a question or any difficulty, it's always easy to get someone from support to help us get it resolved quickly.
AU
Anonymous User
09/13/22
"Email Support Needed"
What do you like best about Zendesk Support Suite? I like that the support was quickly provided. What do you dislike about Zendesk Support Suite?
AU
Anonymous User
09/13/22
"Zendesk Support Quick and Responsive"
What do you like best about Zendesk Support Suite? Web integration and quick installation to website What do you dislike about Zendesk Support Suite?
LR
Lindsay R
09/13/22
"Helping me help others"
What do you like best about Zendesk Support Suite? I appreciate the meaningful opportunities Zendesk provides me for engaging with my customers and assisting with their support needs. I also appreciate how valued and attended to I feel as Zendesk's customer when I reach out for support as an agent.
TW
Thomas W
09/13/22
"Simple, clear and comprehensive"
What do you like best about Zendesk Support Suite? I love how Zendesk can be fine-tuned to suit the user's needs. The flexibility that Zendesk provides allows one to organise customer requests in a clear and legible fashion.
DN
Denny N
09/12/22
"Jongun solved my issue with satisfaction!"
What do you like best about Zendesk Support Suite? I got a fast response from a ZenDesk Support agent named Jongun. The response contained some known problems and FAQ’s. But in the meanwhile, my original request was solved. It was remarkable that I received another email in which they asked if my problem was solved. Thumbs up for this follow-up!
AU
Anonymous User
09/12/22
"Fast, easy, helpful"
What do you like best about Zendesk Support Suite? The chat function is great because you get an instant response What do you dislike about Zendesk Support Suite?
LB
Lisa B
09/12/22
"Great tool for external (client-based) and internal (employees, management)"
What do you like best about Zendesk Support Suite? It's difficult for items to "slip through the cracks" when you are holding everyone accountable via the ticket system. What do you dislike about Zendesk Support Suite?
AU
Anonymous User
09/12/22
"Very accommodating agents!"
What do you like best about Zendesk Support Suite? The agents are always ready to assist any concern! What do you dislike about Zendesk Support Suite?
CT
Caner T
09/12/22
"It's a great platform."
What do you like best about Zendesk Support Suite? To save time by returning to the tickets that come quickly with macros. With a simple and plain interface, it does not tire the eyes. Speeding up my work with the mobile application.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].