9.2
SpotScore
Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons
Effortlessly manage customer requests with Zendesk Support.
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Starts from $19 / user / month when yearly
Zendesk Support Reviews & Ratings
Spotsaas Editor’s POV
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
Zendesk Support pros and cons
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system uses natural language processing, eliminating the learning curve and making customer service operations more efficient.
Zendesk Support offers an easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform prioritizes ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
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Showing 411-420 out of 1759
SM
Stephanie M
09/20/22
"Zendesk a must have for all support centers!"
What do you like best about Zendesk Support Suite? It's customizable and tracks our issues. What do you dislike about Zendesk Support Suite?
AL
Ayoub L
09/20/22
"magnificent product"
What do you like best about Zendesk Support Suite? i like how is it easy to use and pefrect for customer feedback and relations What do you dislike about Zendesk Support Suite?
KM
Karen M
09/20/22
"Great for Small Teams!"
What do you like best about Zendesk Support Suite? Zendesk makes communicating with our customers easy and easy to track. The UX is better than I've found with other, similar programs. It is easy to store customer data, keep internal notes, and track tickets. The triggers and automations are a breeze and make the job of a small team much easier.
AU
Anonymous User
09/19/22
"One of the best support suites I've ever used"
What do you like best about Zendesk Support Suite? For sure, the way tickets can be organized. Also, I like the possibility of creating custom views to sort and group them. What do you dislike about Zendesk Support Suite?
AU
Anonymous User
09/19/22
"Perfect for my workflow"
What do you like best about Zendesk Support Suite? Zendesk is an intuitive and reliable way to prioritize and investigate support issues. What do you dislike about Zendesk Support Suite?
DR
Douglas Rabelo
09/19/22
I believe that it is easy to configure…
I believe that it is easy to configure the platform, it is easy to open calls with Zendesk solutions time. The number of existing integrations;
AU
Anonymous User
09/19/22
"Very good product with nice features"
What do you like best about Zendesk Support Suite? Agents can easily find knowledgebase articles and solve tickets What do you dislike about Zendesk Support Suite?
AU
Anonymous User
09/19/22
"Incredibly fast, friendly, and efficient!"
What do you like best about Zendesk Support Suite? Their speed. I get answers almost instantaneously and it helps me repair, adjust, and move forward. This allows employee and customer satisfaction on our end.
AU
Anonymous User
09/16/22
"Excellent"
What do you like best about Zendesk Support Suite? quick support, both from the chatbot and the actual support agent What do you dislike about Zendesk Support Suite?
DG
Dalia G
09/16/22
"Not able to edit"
What do you like best about Zendesk Support Suite? The quick responses and easy access to the information. What do you dislike about Zendesk Support Suite?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].