9.2
SpotScore
Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons
Effortlessly manage customer requests with Zendesk Support.
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Starts from $19 / user / month when yearly
Zendesk Support Reviews & Ratings
Spotsaas Editor’s POV
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
Zendesk Support pros and cons
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system uses natural language processing, eliminating the learning curve and making customer service operations more efficient.
Zendesk Support offers an easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform prioritizes ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
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Showing 401-410 out of 1759
AU
Anonymous User
09/22/22
"Fast and effective support"
What do you like best about Zendesk Support Suite? Chatbot quick in directing you to an agent What do you dislike about Zendesk Support Suite?
AU
Anonymous User
09/21/22
"Overall a great experience"
What do you like best about Zendesk Support Suite? I find it easy and intuitive to access and complete my tickets. I like the support for hotkeys as well. What do you dislike about Zendesk Support Suite?
AU
Anonymous User
09/21/22
"Great experience"
What do you like best about Zendesk Support Suite? The chat was active till the issue was resolved What do you dislike about Zendesk Support Suite?
AU
Anonymous User
09/21/22
"Very Helpful"
What do you like best about Zendesk Support Suite? Agent was very Helpful and solved my error quickly. What do you dislike about Zendesk Support Suite?
CK
Candice K
09/21/22
"Zendesk can be very complex; when I need help I can always count on Zendesk support"
What do you like best about Zendesk Support Suite? Usually, they are very fast with their responses and very clear in their communication. What do you dislike about Zendesk Support Suite?
AU
Anonymous User
09/20/22
"great app, covering all aspect of customer service needs"
What do you like best about Zendesk Support Suite? email to case functionality, esasily connecti to other apps using customized API What do you dislike about Zendesk Support Suite?
AT
Arran T
09/20/22
"Why Zendesk Support Suite is so useful!"
What do you like best about Zendesk Support Suite? There is a massive array of tools to use with Zendesk support There is also great reporting and transparency with other agents and how you perform alongside them
BJ
Billy Joe P
09/20/22
"Best support"
What do you like best about Zendesk Support Suite? Reports of insights are very helpful, especially when presenting to clients What do you dislike about Zendesk Support Suite?
KP
Kristina P
09/20/22
"Easy process"
What do you like best about Zendesk Support Suite? I like that I was able to resolve my query via chat instantly instead of waiting for a response via an email What do you dislike about Zendesk Support Suite?
JC
Joshua C
09/20/22
"Flexible, Powerful, Our Favorite Tool"
What do you like best about Zendesk Support Suite? Zendesk allows your team to create a highly customizable and rapidly scalable support solution. We love it. My colleague and I took on the daunting task of bettering the flow of tickets and phone support at our medium-sized business. Zendesk's automation (the triggers, macros, etc.) allowed us to offload so many decision points in the flow to the user without overwhelming them. We used conditionals on our forms to automate a 'living' form ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].