9.2
SpotScore
Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons
Effortlessly manage customer requests with Zendesk Support.
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Starts from $19 / user / month when yearly
Zendesk Support Reviews & Ratings
Spotsaas Editor’s POV
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
Zendesk Support pros and cons
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system uses natural language processing, eliminating the learning curve and making customer service operations more efficient.
Zendesk Support offers an easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform prioritizes ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
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Showing 391-400 out of 1759
RA
Rodrigo A
09/28/22
"Helps to improve our customer support"
What do you like best about Zendesk Support Suite? The interface is easy to use, and it's very easy to connect to our e-mail system. What do you dislike about Zendesk Support Suite?
RA
Rodrigo A
09/28/22
"Helps to improve our customer support"
What do you like best about Zendesk Support Suite? The interface is easy to use, and it's very easy to connect to our e-mail system. What do you dislike about Zendesk Support Suite?
AU
Anonymous User
09/26/22
"Great Support Staff!"
What do you like best about Zendesk Support Suite? Very easy to get in contact with their support team and are able to get any issues resolved quickly! That paired with their expanding Help Center make this platform very easy to use, and learn.
CO
Chinenye O
09/26/22
"Amazing Self and Customer Support"
What do you like best about Zendesk Support Suite? Zendesk has the most robust support system, I find the self-service knowledge center very helpful. I also love the speed of responsiveness the support agents have.
AG
Anna G
09/26/22
"Easy to navigate, helpful support"
What do you like best about Zendesk Support Suite? Enjoy the customizations of using Zendesk, very robust! What do you dislike about Zendesk Support Suite?
EM
Emily M
09/26/22
"Prompt, accurate help, and a lovely platform"
What do you like best about Zendesk Support Suite? My favorite thing about Zendesk is the ability to set up macros that streamline our processes. Being able to have answers written out that efficiently answer user's questions really allows our Support Team to move quickly while also providing a great experience for our users.
AU
Anonymous User
09/25/22
"Using Zendesk has been worthwhile"
What do you like best about Zendesk Support Suite? It's quite easy to use, you don't have to be a technical operator to use it. The look and feel are consistent throughout the interfaces and it makes you more efficient as an agent
AU
Anonymous User
09/22/22
"Zendesk Support suite"
What do you like best about Zendesk Support Suite? I love how simple the Zendesk Support configuration is. With no time, you can configure triggers and automations to auto direct tickets which save lots of time for your support team to do what they really add value to.
AU
Anonymous User
09/22/22
"Great product with amazing support"
What do you like best about Zendesk Support Suite? Agent Workspace is great along with the ability to have multiple integrations with different external partners such as shopify. This combination allows us to continuously improve our support offering.
AU
Anonymous User
09/22/22
"Support for Social Account"
What do you like best about Zendesk Support Suite? They managed the ticket really fast and they were able to give me a lot of detailed information about all I need to procede. They sent me lot of usefull link regarding my problem and we already solved it.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].