9.2
SpotScore
Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons
Effortlessly manage customer requests with Zendesk Support.
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Starts from $19 / user / month when yearly
Zendesk Support Reviews & Ratings
Spotsaas Editor’s POV
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
Zendesk Support pros and cons
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system uses natural language processing, eliminating the learning curve and making customer service operations more efficient.
Zendesk Support offers an easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform prioritizes ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
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Showing 331-340 out of 1759
JS
Joachim S
10/10/22
"My issue of accessing Zendesk tickets was resolved at the quickest time."
What do you like best about Zendesk Support Suite? The go to resolve the issue and constanly keeping in touch to check if the issue got resolved or not. Checking if the solution provided worked or not.
AU
Anonymous User
10/09/22
"Awesome ZD"
What do you like best about Zendesk Support Suite? It is very easy to navigate and create such a professional outlook. What do you dislike about Zendesk Support Suite?
AU
Anonymous User
10/09/22
"Zendesk is the best"
What do you like best about Zendesk Support Suite? I've been using Zendesk for almost a decade now ...it's the best Help Desk I've used (I've tried several). It's intuitive and can accommodate our needs, especially in creating hundreds of customized macros and articles. This is how our small team can be as efficient as we are while retaining warm, personable communications with our customers.
JP
John Paul S
10/08/22
"Excellent ticketing tool for company"
What do you like best about Zendesk Support Suite? Zendesk ticketing system is organized and well-balanced, it sort out all our tickets in order What do you dislike about Zendesk Support Suite?
KM
kevin M
10/08/22
"Great tool for work!"
What do you like best about Zendesk Support Suite? I like how it helps me navigate things easily and communicate well with the clients using the macros What do you dislike about Zendesk Support Suite?
RJ
Reginald Joshua S
10/08/22
"User-friendly and efficient communications tool"
What do you like best about Zendesk Support Suite? Zendesk lets us update each case with different tags in order for us to organize each instance. This is an excellent tool for customer support, sales, and other customer communications.
FI
Frank I
10/07/22
"Prompt and helpful support"
What do you like best about Zendesk Support Suite? Easy to access support information, but when I couldn't find the solution I was looking for, they were happy to p;oint me in the right direction.
PP
Patryk P
10/07/22
"Prompt, Detailed Responses that resolve the query."
What do you like best about Zendesk Support Suite? The solution provided was detailed, simple and relatively fast to receive. The language used was easy to understand and follow through to the extent that was needed for this assignment.
AU
Anonymous User
10/07/22
"Best in class for customer support and knowledge management"
What do you like best about Zendesk Support Suite? Zendesk's built-in knowledge management tools like macros, Internal and External Guide, as well as knowledge capture What do you dislike about Zendesk Support Suite?
AV
Allison V
10/06/22
"Easy setup and great support tool"
What do you like best about Zendesk Support Suite? Zendesk is a great tool to have on the website to provide excellent customer service. It was easy to deploy onto our website and activate the necessary channels. I was surprised at how easy it was to personalize the settings and how responsive they were.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].