9.2
SpotScore
Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons
Effortlessly manage customer requests with Zendesk Support.
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Starts from $19 / user / month when yearly
Zendesk Support Reviews & Ratings
Spotsaas Editor’s POV
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
Zendesk Support pros and cons
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system uses natural language processing, eliminating the learning curve and making customer service operations more efficient.
Zendesk Support offers an easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform prioritizes ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
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Showing 341-350 out of 1759
CV
Christine V
10/06/22
"I had a very quick and acccurate turn around on my questions."
What do you like best about Zendesk Support Suite? It was Effortless to use. The Quick response was cheerful and helpful. What do you dislike about Zendesk Support Suite?
TN
Taylor N
10/06/22
"Fast & Quick Communication!!!"
What do you like best about Zendesk Support Suite? I like that even though I was chatting with a bot, someone contacted me via email within an hour. What do you dislike about Zendesk Support Suite?
KA
Kimmie Angela M
10/06/22
"How likely is it that you would recommend Zendesk Support Suite to a friend or colleague"
What do you like best about Zendesk Support Suite? Very user friendly and easy on the eyes. What do you dislike about Zendesk Support Suite?
AU
Anonymous User
10/06/22
"Covers everything we needed for omnichannel and global support"
What do you like best about Zendesk Support Suite? The setup and integration into our systems was straightforward and not as cumbersome as other CX platforms. We were able to get a handle on completing the setup for multiple brands and languages in no time.
AU
Anonymous User
10/05/22
"Excellent ticketing system"
What do you like best about Zendesk Support Suite? Very intuitive user interface. Easy to customize ticket fields and add triggers and automations. Good mobile app as well for iOS. Simple and effective for our business needs.
NJ
Natalie J
10/05/22
"Easy to use and efficient."
What do you like best about Zendesk Support Suite? The help is immediate if you're having an issue and zendesk allows two logins for the phone app for both my companies. What do you dislike about Zendesk Support Suite?
AU
Anonymous User
10/05/22
"Executive Assistant"
What do you like best about Zendesk Support Suite? Customer support is easy to reach without going through series of questionaires. What do you dislike about Zendesk Support Suite?
AT
Artur T
10/05/22
"I constantly have specific questions about the product and support always provides accurate answers"
What do you like best about Zendesk Support Suite? I like zendesk for its great feature set for building a quality support department. It's convenient to have all appeals in one place, track analytics, and easily create articles in the help center for both my clients and agents.
KE
Krystel Eunice A
10/05/22
"Fantastic work with Zendesk"
What do you like best about Zendesk Support Suite? What I like the most is I can easily search for related cases along with my existing ticket. What do you dislike about Zendesk Support Suite?
AU
Anonymous User
10/05/22
"Zendesk Admin"
What do you like best about Zendesk Support Suite? The best that I like about Zendesk is the triggers and automations. Those are very helpful in creating the best ticketing experience for customers. Zendesk have a lot of capabilities because of its flexibility.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].