9.2
Spot Score
Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons
Effortlessly manage customer requests with Zendesk Support.
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Starts from $19 / user / month when yearly
Zendesk Support Reviews & Ratings
Spotsaas Editor’s POV
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
Zendesk Support pros and cons
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system uses natural language processing, eliminating the learning curve and making customer service operations more efficient.
Zendesk Support offers an easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform prioritizes ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
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Showing 321-330 out of 1759
AU
Anonymous User
10/11/22
"It has been an amazing experience so far."
What do you like best about Zendesk Support Suite? The Zendesk options are a lot easy to understand or follow so even a new joining member of the team would be able to pick up and learn it faster.
GZ
Gil Z
10/11/22
"The easiest support solution I've ever used"
What do you like best about Zendesk Support Suite? How easy it is to integrate into everything, including code snippets for UI, simple guides for dns, email, etc. What do you dislike about Zendesk Support Suite?
JH
Justin H
10/11/22
"High quality, flexible and data-driven solution"
What do you like best about Zendesk Support Suite? The reporting is very robust. The automation and trigger capability is a powerful way to reduce repetitive work and create a better customer and employee experience.
AU
Anonymous User
10/11/22
"Quick and helpful"
What do you like best about Zendesk Support Suite? Easy to use and easy to get a quick response. I like that it's directly accessible wherever I'm navigating on Zendesk What do you dislike about Zendesk Support Suite?
AU
Anonymous User
10/11/22
"Very straightforward, friendly, good support provided"
What do you like best about Zendesk Support Suite? Different options and setups to use to suit your business and a great support network when unsure about things. What do you dislike about Zendesk Support Suite?
AU
Anonymous User
10/11/22
"We have found using Zendesk very helpful."
What do you like best about Zendesk Support Suite? Zendesk is very easy to use, and easy to expand to be used for various things, such as Support Portal, replying to SoMe comments and moderating.
JT
Jackie T
10/10/22
"Great support and service"
What do you like best about Zendesk Support Suite? The staff are super friendly and knowledgeable. What do you dislike about Zendesk Support Suite?
NH
Nicholas H
10/10/22
"ZenDesk gets the work done"
What do you like best about Zendesk Support Suite? overview of tasks, ease of assigning a task to a supporter etc. What do you dislike about Zendesk Support Suite?
AU
Anonymous User
10/10/22
"Great tool to manage Customer Service in various channels"
What do you like best about Zendesk Support Suite? It's mostly easy to use and manage, I li What do you dislike about Zendesk Support Suite?
AU
Anonymous User
10/10/22
"Long Time User"
What do you like best about Zendesk Support Suite? There are many customization options for the tickets/users/organizations, as well as macros that can be created and used to save a lot of time. The Problem/Incident linking is super helpful too.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].