9.2
Spot Score
Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons
Effortlessly manage customer requests with Zendesk Support.
Add to compare
Starts from $19 / user / month when yearly
Zendesk Support Reviews & Ratings
Spotsaas Editor’s POV
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
Zendesk Support pros and cons
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system uses natural language processing, eliminating the learning curve and making customer service operations more efficient.
Zendesk Support offers an easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform prioritizes ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
Filter results
Sort by :
Showing 311-320 out of 1759
LI
Lee Ivan L
10/12/22
"User friendly. Easy to navigate."
What do you like best about Zendesk Support Suite? Its is easy to check the tickets, Easy to find out and search for the related tickets you are looking for. The platform is not time-consuming if looking at things.
AT
André T
10/12/22
"Excellent tool for a complete customer experience"
What do you like best about Zendesk Support Suite? I like the versatility of Zendesk tools, as it allows me to adjust any customer service experience to meet our customers where they are.
AU
Anonymous User
10/12/22
"Professional Support for Business"
What do you like best about Zendesk Support Suite? Most helpful is the acknowledgement and advice on time to respond. This helps manage expectations. What do you dislike about Zendesk Support Suite?
KF
Kim F
10/12/22
"Very solid and easy to use support service"
What do you like best about Zendesk Support Suite? Ease of viewing and responding to tickets. Ease of collaborating with teammates who are not agents. Love the plan management screen that shows pricing changes for add-ons and upgrades.
DE
Daniel E
10/11/22
"All the power at your service, all you need to learn is available in the Community"
What do you like best about Zendesk Support Suite? Once you install it you have a guide to help you get started and using Zendesk. You can go deeper and deeper in the configuration to adapt the Suite to your needs and provide an excellent customer experience. And if you need help, everyone is around, just search or ask the Community.
AU
Anonymous User
10/11/22
"Easy to use and great for reporting"
What do you like best about Zendesk Support Suite? I love how easy everything is to set up, making a busy day that much better. The reporting tools are so in-depth and provide my department and the company I work for with great detail.
VC
Vincent C
10/11/22
"Intuitive, simple, easy to use"
What do you like best about Zendesk Support Suite? How easy it is to navigate the platform in a hurry, the macros and shortcuts make my life 100 times more accessible, and I can settle into a steady rhythm when working on issues.
AS
Allan S
10/11/22
"The tool is fast, high available and trustfull"
What do you like best about Zendesk Support Suite? The tool is really easy to use and manage. I appreciate the performance and the high availability. The best thing on this is that we can trust and it is realiable
AU
Anonymous User
10/11/22
"Zendesk Helps Increase CSat & Agent Productivity!"
What do you like best about Zendesk Support Suite? We enjoy having multichannel support options and the ease of reviewing part customer ticket history. Zendesk is easy to set up as an Admin and also easy for Agents to use. We have it integrated with Shopify which allows the agents to be able to review an order and do refunds without the need for a Shopify license.
DS
Dawid S
10/11/22
"ITS EASY AND EFFECTIVE , GREAT SUPPORT"
What do you like best about Zendesk Support Suite? Zendesk support is easy to use, and response time is quick and convenient, the app itself is easy to use or let us say user friendly and manageable , id highly recomend it
Free vendor scorecard
Evaluate Zendesk Support objectively with the help desk software scorecard
A weighted help desk software vendor scorecard to score Zendesk Support against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].