9.2
Spot Score
Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons
Effortlessly manage customer requests with Zendesk Support.
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Starts from $19 / user / month when yearly
Zendesk Support Reviews & Ratings
Spotsaas Editor’s POV
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
Zendesk Support pros and cons
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system uses natural language processing, eliminating the learning curve and making customer service operations more efficient.
Zendesk Support offers an easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform prioritizes ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
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Showing 301-310 out of 1759
DL
Danah Lei E
10/17/22
"Zendesk Accessibility"
What do you like best about Zendesk Support Suite? It provides dependable service with comprehensive features intended to aid our business in improving interactions with customers. It is a very user-friendly tool that is simple to use.
FL
Finn L
10/16/22
"Zendesk review"
What do you like best about Zendesk Support Suite? I really like the way tickets sort into tabs. Batch selecting and assigning, formatting, and the article creation are all very helpful.
SS
Shourya S
10/15/22
"The perfect tool for running your customer support organization"
What do you like best about Zendesk Support Suite? I have been using Zendesk since 2015 (7 years at the time of writing this review). I have seen it go through a sea of change. Things, I like:
AS
Alicia S
10/14/22
"THE Help desk software you need for your support team!"
What do you like best about Zendesk Support Suite? Loving the instant support I can now receive using the new chat option! Today I reached out for support and within minutes they had helped resolve my issue.
OS
Omprakash S
10/13/22
"Tried & tested solution. Zendesk is the ultimate tool to delight & support our customers."
What do you like best about Zendesk Support Suite? Zendesk helped us to serve our customers via multiple channels (SMS, Email, WhatsApp, Call & Social Media) in the most sophisticated manner. Now we are able to resolve 100% of tickets coming in from multiple sources within 24 hrs due to excellent tooling we have thanks to Zendesk.
JM
Joel M
10/13/22
"You can make it what you want it to be"
What do you like best about Zendesk Support Suite? Zendesk allows us to support our customers in the way our customers want to be supported. They have created a platform that is comprehensive and simple at the same time. I have used Zendesk at multiple workplaces, and each implementation was unique and effective. The creation of Zendesk Suite makes billing more straightforward, and getting additional features for a minimal increase is worth it.
AS
abderrahim s
10/13/22
"une très belle experience"
What do you like best about Zendesk Support Suite? integration de zendesk sur l application la syncronisation sur les réseau sociaux What do you dislike about Zendesk Support Suite?
TM
Timothy M
10/13/22
"Best support/crm available"
What do you like best about Zendesk Support Suite? The customization and just having the ability to have someone from zendesk help when being stuck What do you dislike about Zendesk Support Suite?
FN
Farhana N
10/13/22
"Review for Zendesk"
What do you like best about Zendesk Support Suite? The helpdesk is supportive. It helps users in effective and timely manner. What do you dislike about Zendesk Support Suite?
AU
Anonymous User
10/12/22
"Most Straightforward Platform!"
What do you like best about Zendesk Support Suite? It is very user friendly. Even when you don't know the answer to something, resources are unlimited and the support team are very efficient.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].