9.2
Spot Score
Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons
Effortlessly manage customer requests with Zendesk Support.
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Starts from $19 / user / month when yearly
Zendesk Support Reviews & Ratings
Spotsaas Editor’s POV
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
Zendesk Support pros and cons
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system uses natural language processing, eliminating the learning curve and making customer service operations more efficient.
Zendesk Support offers an easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform prioritizes ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
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Showing 271-280 out of 1759
LA
Lili Azieera C
10/27/22
"Zendesk the only app you need for your team!"
What do you like best about Zendesk Support Suite? Ive been using zendesk for 8 years now. i love how easy the app is in terms of reporting and as a communication tool. What do you dislike about Zendesk Support Suite?
TK
Tolga K
10/27/22
"a useful crm program and its supports work"
What do you like best about Zendesk Support Suite? There are fast and solution-oriented employees. Even when they cannot support our support requests, they convey that they are open to development. This shows how much they care about the customer.
AU
Anonymous User
10/27/22
"Zendesk is simply the best"
What do you like best about Zendesk Support Suite? My company had Zoho when I joined 3.5 years ago. I assessed all the competition and selected Zendesk. My department has expanded from 100 tickets a month and 2 reps, to 350 tickets a month and 5 reps and Zendesk has just made it easy. On top of that the customer support, knowledge base, and community support is top notch. I run customer support for a large company and have been consistently impressed with Zendesk.
DH
Daniel H
10/27/22
"Problem met with understanding"
What do you like best about Zendesk Support Suite? You meet an agent who will take your issue seriously and will actively look for a solution that fits your need. What do you dislike about Zendesk Support Suite?
DH
Daniel H
10/27/22
"Problem met with understanding"
What do you like best about Zendesk Support Suite? You meet an agent who will take your issue seriously and will actively look for a solution that fits your need. What do you dislike about Zendesk Support Suite?
AU
Anonymous User
10/27/22
"Zendesk is simply the best"
What do you like best about Zendesk Support Suite? My company had Zoho when I joined 3.5 years ago. I assessed all the competition and selected Zendesk. My department has expanded from 100 tickets a month and 2 reps, to 350 tickets a month and 5 reps and Zendesk has just made it easy. On top of that the customer support, knowledge base, and community support is top notch. I run customer support for a large company and have been consistently impressed with Zendesk.
LA
Lili Azieera C
10/27/22
"Zendesk the only app you need for your team!"
What do you like best about Zendesk Support Suite? Ive been using zendesk for 8 years now. i love how easy the app is in terms of reporting and as a communication tool. What do you dislike about Zendesk Support Suite?
TK
Tolga K
10/27/22
"a useful crm program and its supports work"
What do you like best about Zendesk Support Suite? There are fast and solution-oriented employees. Even when they cannot support our support requests, they convey that they are open to development. This shows how much they care about the customer.
AU
Anonymous User
10/26/22
"Zendesk is one of the best suites for your needs"
What do you like best about Zendesk Support Suite? The ticketing system is one of the most fantastic parts. What do you dislike about Zendesk Support Suite?
AU
Anonymous User
10/26/22
"Zendesk is one of the best suites for your needs"
What do you like best about Zendesk Support Suite? The ticketing system is one of the most fantastic parts. What do you dislike about Zendesk Support Suite?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].