9.2
Spot Score
Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons
Effortlessly manage customer requests with Zendesk Support.
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Starts from $19 / user / month when yearly
Zendesk Support Reviews & Ratings
Spotsaas Editor’s POV
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
Zendesk Support pros and cons
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system uses natural language processing, eliminating the learning curve and making customer service operations more efficient.
Zendesk Support offers an easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform prioritizes ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
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Showing 261-270 out of 1759
AU
Anonymous User
11/03/22
"Taylor G. is the Greatest Asset to the ZD Support Staff"
What do you like best about Zendesk Support Suite? I like Taylor G the best. He is the third support staff member that I spoke with and the first to offer me a full resolution. I don't have admin rights to our account so Taylor not only sent me the links to the articles discussing how to fix our problems he also sent screenshots so I could pass those on to our admin. He was timely, he was considerate--everything that I want and someone who is supporting me.
JY
John Ydnar C
11/03/22
"Experience with zendesk"
What do you like best about Zendesk Support Suite? I like the best when you can easily find the solved and closed ticket to get your monthly performace and also I like using the macros on the zendesk since they are very easy to use
JT
Jericho T
11/01/22
"My absolute favorite platform of all time is Zendesk Support Suite"
What do you like best about Zendesk Support Suite? A platform that combines lead generation with customer service and gives various customization options combines your social media, phone, and chat in one place. Prioritizing new tickets above tickets with SLA breaches allows us to maintain our service level agreements (SLA) with our clients. I have no trouble selecting the tickets in the views I wish to resolve. It aids in us fulfilling our quota. Our production is increased.
JT
Jericho T
11/01/22
"My absolute favorite platform of all time is Zendesk Support Suite"
What do you like best about Zendesk Support Suite? A platform that combines lead generation with customer service and gives various customization options combines your social media, phone, and chat in one place. Prioritizing new tickets above tickets with SLA breaches allows us to maintain our service level agreements (SLA) with our clients. I have no trouble selecting the tickets in the views I wish to resolve. It aids in us fulfilling our quota. Our production is increased.
NC
Nick C
11/01/22
"Head of Customer Support"
What do you like best about Zendesk Support Suite? It is so easy to track the communication with the client and to handle all the emails you get daily. Also, you can very easily see the work of your colleagues, which helps new people to learn.
AM
Ana M
11/01/22
"Really Great"
What do you like best about Zendesk Support Suite? It's easy do use and very helpfull, think its the best ferrament I've used What do you dislike about Zendesk Support Suite?
NC
Nick C
11/01/22
"Head of Customer Support"
What do you like best about Zendesk Support Suite? It is so easy to track the communication with the client and to handle all the emails you get daily. Also, you can very easily see the work of your colleagues, which helps new people to learn.
AM
Ana M
11/01/22
"Really Great"
What do you like best about Zendesk Support Suite? It's easy do use and very helpfull, think its the best ferrament I've used What do you dislike about Zendesk Support Suite?
AU
Anonymous User
10/31/22
"Great help desk, rightfully an industry leader"
What do you like best about Zendesk Support Suite? Its user interface is so easy to understand I was able to hit the ground running with very little to no learning curve. Its ability to integrate slack conversations and Jiras is beneficial for my occupation.
AU
Anonymous User
10/31/22
"Great help desk, rightfully an industry leader"
What do you like best about Zendesk Support Suite? Its user interface is so easy to understand I was able to hit the ground running with very little to no learning curve. Its ability to integrate slack conversations and Jiras is beneficial for my occupation.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].