9.2
Spot Score
Effortlessly manage customer requests with Zendesk Support.
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Starts from $19/user/month when yearly
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system leverages natural language processing, eliminating the learning curve and making customer service operations more seamless.
Zendesk Support offers an intuitive and easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform is designed for ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
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NC
Nick C
11/01/22
"Head of Customer Support"
What do you like best about Zendesk Support Suite? It is so easy to track the communication with the client and to handle all the emails you get daily. Also, you can very easily see the work of your colleagues, which helps new people to learn.
AM
Ana M
11/01/22
"Really Great"
What do you like best about Zendesk Support Suite? It's easy do use and very helpfull, think its the best ferrament I've used What do you dislike about Zendesk Support Suite?
JT
Jericho T
11/01/22
"My absolute favorite platform of all time is Zendesk Support Suite"
What do you like best about Zendesk Support Suite? A platform that combines lead generation with customer service and gives various customization options combines your social media, phone, and chat in one place. Prioritizing new tickets above tickets with SLA breaches allows us to maintain our service level agreements (SLA) with our clients. I have no trouble selecting the tickets in the views I wish to resolve. It aids in us fulfilling our quota. Our production is increased.
NC
Nick C
11/01/22
"Head of Customer Support"
What do you like best about Zendesk Support Suite? It is so easy to track the communication with the client and to handle all the emails you get daily. Also, you can very easily see the work of your colleagues, which helps new people to learn.
JT
Jericho T
11/01/22
"My absolute favorite platform of all time is Zendesk Support Suite"
What do you like best about Zendesk Support Suite? A platform that combines lead generation with customer service and gives various customization options combines your social media, phone, and chat in one place. Prioritizing new tickets above tickets with SLA breaches allows us to maintain our service level agreements (SLA) with our clients. I have no trouble selecting the tickets in the views I wish to resolve. It aids in us fulfilling our quota. Our production is increased.
AM
Ana M
11/01/22
"Really Great"
What do you like best about Zendesk Support Suite? It's easy do use and very helpfull, think its the best ferrament I've used What do you dislike about Zendesk Support Suite?
AU
Anonymous User
10/31/22
"Great help desk, rightfully an industry leader"
What do you like best about Zendesk Support Suite? Its user interface is so easy to understand I was able to hit the ground running with very little to no learning curve. Its ability to integrate slack conversations and Jiras is beneficial for my occupation.
AU
Anonymous User
10/31/22
"Great help desk, rightfully an industry leader"
What do you like best about Zendesk Support Suite? Its user interface is so easy to understand I was able to hit the ground running with very little to no learning curve. Its ability to integrate slack conversations and Jiras is beneficial for my occupation.
TK
Tolga K
10/27/22
"a useful crm program and its supports work"
What do you like best about Zendesk Support Suite? There are fast and solution-oriented employees. Even when they cannot support our support requests, they convey that they are open to development. This shows how much they care about the customer.
AU
Anonymous User
10/27/22
"Zendesk is simply the best"
What do you like best about Zendesk Support Suite? My company had Zoho when I joined 3.5 years ago. I assessed all the competition and selected Zendesk. My department has expanded from 100 tickets a month and 2 reps, to 350 tickets a month and 5 reps and Zendesk has just made it easy. On top of that the customer support, knowledge base, and community support is top notch. I run customer support for a large company and have been consistently impressed with Zendesk.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
