9.2
Spot Score
Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons
Effortlessly manage customer requests with Zendesk Support.
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Starts from $19 / user / month when yearly
Zendesk Support Reviews & Ratings
Spotsaas Editor’s POV
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
Zendesk Support pros and cons
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system uses natural language processing, eliminating the learning curve and making customer service operations more efficient.
Zendesk Support offers an easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform prioritizes ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
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Showing 281-290 out of 1759
DS
Daniel S
10/25/22
"Great customer experience tool"
What do you like best about Zendesk Support Suite? I love how all agents can see reply, and track tickets What do you dislike about Zendesk Support Suite?
DS
Daniel S
10/25/22
"Great customer experience tool"
What do you like best about Zendesk Support Suite? I love how all agents can see reply, and track tickets What do you dislike about Zendesk Support Suite?
AU
Anonymous User
10/21/22
"Quick and efficient service"
What do you like best about Zendesk Support Suite? Communicated quickly with agent through chat. What do you dislike about Zendesk Support Suite?
CU
Carlo U
10/20/22
"Zendesk Support Suite Review"
What do you like best about Zendesk Support Suite? Fast acting tech supports, easy navigation What do you dislike about Zendesk Support Suite?
DJ
Dave J
10/20/22
"Solid solution with almost limitless opportunities"
What do you like best about Zendesk Support Suite? The Zendesk community is a huge resource in learning from others to ensure you are delivering the best support experience your organization can offer.
MK
Marysa K
10/20/22
"Simple, Easy, Efficient."
What do you like best about Zendesk Support Suite? Simple and easy to use, this helps users to track create and handle escalations fluidly. It makes communicating with various teams seamless.
AU
Anonymous User
10/20/22
"Click and precise answer by the Zendesk Team!"
What do you like best about Zendesk Support Suite? As for my experience so far, I'm 100% pleased. The agent (CJ) was cordial, answered quickly and their answer was exactly the guidance that I needed! Now I have the information I wanted to help me solve my problem.
FM
Frances Maxine M
10/19/22
"Zendesk"
What do you like best about Zendesk Support Suite? Being able to assist, communicate and provide a service to the customers. You will also see the priority tickets that need to be actioned first and help you to determine if the tickets are going to be breached.
EJ
Erick James S
10/19/22
"My experience with zendesk has never been this amazing"
What do you like best about Zendesk Support Suite? I like how it operates and it's very user-friendly even newbies on our team can easily know how to properly use zendesk. It's also helping companies grow in many different ways.
AU
Anonymous User
10/19/22
"Great help"
What do you like best about Zendesk Support Suite? The speediness of the service and how the agent was able to explain, show articles and verify if I had fixed the issue. I have never worked with any other company other than Zendesk
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].