9.2
Spot Score
Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons
Effortlessly manage customer requests with Zendesk Support.
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Starts from $19 / user / month when yearly
Zendesk Support Reviews & Ratings
Spotsaas Editor’s POV
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
Zendesk Support pros and cons
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system uses natural language processing, eliminating the learning curve and making customer service operations more efficient.
Zendesk Support offers an easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform prioritizes ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
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Showing 231-240 out of 1759
WR
William R
11/14/22
"Very helpful team and always fast responses"
What do you like best about Zendesk Support Suite? There software is complex to meet your business objectives and if you need help then the Zendesk team are ready to provide support
AS
Aamir S
11/14/22
"I was distressed before getting help from Zendesk"
What do you like best about Zendesk Support Suite? Zendesk got back to be promptly when I needed assistance with my system, my page was displaying in a different language and the support assistant helped me greatly, his name was Jeffery
JT
Jessica Thalia J
11/14/22
"Muito pratico e facilitor no dia a dia para melhoria de comunição e melhora do tempo"
What do you like best about Zendesk Support Suite? A facilidade de acesso e retorno no dia a dia para melhor atendimento aos departamentos gerais What do you dislike about Zendesk Support Suite?
BS
Bruno S
11/14/22
"Customer experience at its best"
What do you like best about Zendesk Support Suite? The tools and connections Zendesk can provide. What do you dislike about Zendesk Support Suite?
NC
Nathalia C
11/14/22
"Produto eficiente com a sua funcionalidade"
What do you like best about Zendesk Support Suite? Ferramenta de WhatsApp, para atendimento de chamados! As vantagens são que a plataforma me permite ter autonomia e precisão no atendimento por B2C, é perfeita!!
MK
Mariana K
11/14/22
"A very good review"
What do you like best about Zendesk Support Suite? The platform is very easy to use, dynamic and objective. Anyone can learn to access it easily. Zendesk unifies communication with customers in a very good way, with great quality and speed.
RB
Rodrigo B
11/14/22
"Plataforma intuitiva e assertiva"
What do you like best about Zendesk Support Suite? Facil de utilizar. Intuitiva, assertiva. Tem tudo o que precisamos What do you dislike about Zendesk Support Suite?
AU
Anonymous User
11/10/22
"Making the Support Team life easier"
What do you like best about Zendesk Support Suite? What I like about them is their support team, they are helpful and always patient with all our questions. They are always friendly and polite.
AU
Anonymous User
11/10/22
"Zendesk Support Suite is fantastic."
What do you like best about Zendesk Support Suite? The most helpful thing about using Zendesk Support Suite is the timeliness of getting a response or reply. What do you dislike about Zendesk Support Suite?
AU
Anonymous User
11/10/22
"Made life easy for customer support team"
What do you like best about Zendesk Support Suite? 1) While the product has been designed primarily for the customer support team, the best part about ZD is how it allows the customer support team to collaborate easily with other teams.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].