9.2
Spot Score
Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons
Effortlessly manage customer requests with Zendesk Support.
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Starts from $19 / user / month when yearly
Zendesk Support Reviews & Ratings
Spotsaas Editor’s POV
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
Zendesk Support pros and cons
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system uses natural language processing, eliminating the learning curve and making customer service operations more efficient.
Zendesk Support offers an easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform prioritizes ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
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Showing 221-230 out of 1759
BC
Bianca C
11/17/22
"Sistema de utilização fácil e completa"
What do you like best about Zendesk Support Suite? A plataforma é muito completa e traz bastante soluções para a nossa empresa What do you dislike about Zendesk Support Suite?
CA
Carolina A
11/17/22
"Great experience"
What do you like best about Zendesk Support Suite? The customer communication is better now that we have Zendesk. What do you dislike about Zendesk Support Suite?
AU
Anonymous User
11/17/22
"fast help"
What do you like best about Zendesk Support Suite? It is fast and easy to use compared to competitor What do you dislike about Zendesk Support Suite?
MA
Maria A
11/17/22
"Incredible communication with costumers"
What do you like best about Zendesk Support Suite? The most helpful thing is the control with tickets. What do you dislike about Zendesk Support Suite?
JC
John Christian E
11/16/22
"Zendesk perks and advantages"
What do you like best about Zendesk Support Suite? In Zendesk, you are able to navigate any tickets with complexity and able to multi-task without even closing other ticket, user friendly and compact when it becomes to the visibility of the information
QA
Queen Angel Rafiel L
11/16/22
"Its an amazing platform for Customer Support."
What do you like best about Zendesk Support Suite? What I like the most is how accurate the reports are. Every number can be extracted from Zendesk. Every emails sent to our customers can be tracked which is the best.
NS
Noam S
11/16/22
"Very good ticketing platform"
What do you like best about Zendesk Support Suite? Great support, easy to create dashboards and queries. What do you dislike about Zendesk Support Suite?
AU
Anonymous User
11/16/22
"smart and effective"
What do you like best about Zendesk Support Suite? The practicality of communication with our customers, and also because it is very intuitive, bringing a greater understanding to our employees and also to our customers
AB
April B
11/15/22
"April's Review"
What do you like best about Zendesk Support Suite? How easy ZenDesk is to use, train, configure, customize & implement. What do you dislike about Zendesk Support Suite?
AM
Arthur M
11/14/22
"The value that Zendesk provides to our customers"
What do you like best about Zendesk Support Suite? How practical things are even to beginners who never worked with the platform before. I started without the knowledge of triggers, automations, etc, and I could learn them within a week.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].