9.2
Spot Score
Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons
Effortlessly manage customer requests with Zendesk Support.
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Starts from $19 / user / month when yearly
Zendesk Support Reviews & Ratings
Spotsaas Editor’s POV
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
Zendesk Support pros and cons
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system uses natural language processing, eliminating the learning curve and making customer service operations more efficient.
Zendesk Support offers an easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform prioritizes ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
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Showing 241-250 out of 1759
JJ
Jahn Jerenz B
11/09/22
"Zendesk Suite Review"
What do you like best about Zendesk Support Suite? Pretty much a one-stop shop for everything you need to provide excellent customer service. You also have the ability to get support from customer advocacy team. Downside though is quite expensive honestly speaking.
MK
Maciej K
11/09/22
"ID user problem"
What do you like best about Zendesk Support Suite? I like that I reached person really quick. Chat bot said that I will get help within 1-2 days but it was few minutes when Hugo reached me and help me about my problem.
MG
Matheus G
11/09/22
"Amazing tool for managing tickets and chatting"
What do you like best about Zendesk Support Suite? ZenDesk is the best tool ever built for incident management. We can customize the views to match our team needs, automatically set time frames to close a ticket, auto-replies, and have a fantastic User Interface with outstanding performance in place.
SR
Scout R
11/09/22
"From chat bot to agent, very detailed and prompt support was provided."
What do you like best about Zendesk Support Suite? I liked the ability to respond to the support task via email, rather than seeking out the ticket itself. I was able to troubleshoot minor issues with Zendesk guide and communicate examples via screenshot with the agent.
LA
Luca A
11/08/22
"The best experience"
What do you like best about Zendesk Support Suite? Because can unified the communication with consumer. What do you dislike about Zendesk Support Suite?
SK
Shivdeep K
11/08/22
"Support is Awesome."
What do you like best about Zendesk Support Suite? The chat feature on the support page is the best thing to get instant help. It has the capacity to share snaps as well for a better explanation of issues. Wait time is less.
DS
Dionathas S
11/08/22
"Já utilizei o sistema profissionalmente e a plataforma é excelente e muito dinâmica."
What do you like best about Zendesk Support Suite? Possibilidade de interação com facilidade ao suporte e facilidade de visualização das informações constantes na plataforma. Facilidade de extração de informações.
ME
Maria E
11/08/22
"good service"
What do you like best about Zendesk Support Suite? talk with clients every time a day in WhatsApp. What do you dislike about Zendesk Support Suite?
JE
Jessie E
11/07/22
"Always helpful and extensive resources"
What do you like best about Zendesk Support Suite? I love how it can be customised to each business. The functionalities of Zendesk are endless. What do you dislike about Zendesk Support Suite?
AU
Anonymous User
11/07/22
"Ótima experiência, em todos os tópicos"
What do you like best about Zendesk Support Suite? Da facilidade em usar a ferramenta, retorno dos clcienbte pé muito mais rápido quando contatados pelo Zendesk What do you dislike about Zendesk Support Suite?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].