9.2
Spot Score
Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons
Effortlessly manage customer requests with Zendesk Support.
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Starts from $19 / user / month when yearly
Zendesk Support Reviews & Ratings
Spotsaas Editor’s POV
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
Zendesk Support pros and cons
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system uses natural language processing, eliminating the learning curve and making customer service operations more efficient.
Zendesk Support offers an easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform prioritizes ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
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Showing 211-220 out of 1759
AU
Anonymous User
11/22/22
"Easy way to a excellent customer service"
What do you like best about Zendesk Support Suite? Easy way to a excellent customer service in one platform. What do you dislike about Zendesk Support Suite?
RK
Rejaul K
11/22/22
"Best ever CRM tool"
What do you like best about Zendesk Support Suite? Data management is easy and conversion and interpretation is simple to analyse. Search bar and sub tags makes things easy to search for a ticket. UI is easy to use and sending professional emails and adding internal notes with different layers makes the workflow easy.
AU
Anonymous User
11/22/22
"Zendesk Support has been very helpful and kind."
What do you like best about Zendesk Support Suite? Quick, efficient and very motivated support. What do you dislike about Zendesk Support Suite?
LA
Luiz A
11/21/22
"Amazing"
What do you like best about Zendesk Support Suite? For me, what I like and use most about Zendesk is the ability to keep everything organized. Zendesk has helped me a lot in assertive communication with the company's customers, mainly due to the way it organizes my inbox and all emails.
AA
Análise A
11/21/22
"impressive"
What do you like best about Zendesk Support Suite? I like the way zendesk helps me solve my problems, it's very easy and most of the time very fast. It is dynamic and offers several tools to make my day to day easier.
CE
Christian E
11/21/22
"More than sufficient for our internal helpdesk!"
What do you like best about Zendesk Support Suite? It's remarkable how easy it is to integrate third-party applications (via apps or API) to make up for any shortcomings Zendesk has (such as Microsoft Forms, Zoom, and MS Teams).
TS
Thazeemuddin S
11/20/22
"Best tool for Helpdesk and Customer Support"
What do you like best about Zendesk Support Suite? We have been using Zendesk from more than 7 years i find this is very good tool. Email and Social channel integration makes everything at one place
AA
Anja A
11/20/22
"I'm proud to say that our company uses Zendesk as our support tool! Really powerful platform!"
What do you like best about Zendesk Support Suite? I like the that you can integrate with a large number of apps. This is fastening our processes and we don't have to leave the platform to be able to create an issue on Jira for our tech team, for example. :)
CG
Caillin G
11/18/22
"All in one"
What do you like best about Zendesk Support Suite? The omni channel experience, new agent workspace that allows agents to serve users via multiple channels in the same ticket
SJ
Siddharth J
11/18/22
"Amazing"
What do you like best about Zendesk Support Suite? All the features are well thought off and nicely implemented. The integration between the products makes some of the tasks very easy to manage. The User Interface and the User Experience are awesome!
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].