9.2
Spot Score
Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons
Effortlessly manage customer requests with Zendesk Support.
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Starts from $19 / user / month when yearly
Zendesk Support Reviews & Ratings
Spotsaas Editor’s POV
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
Zendesk Support pros and cons
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system uses natural language processing, eliminating the learning curve and making customer service operations more efficient.
Zendesk Support offers an easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform prioritizes ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
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Showing 201-210 out of 1759
AU
Anonymous User
11/26/22
"All you need in one place"
What do you like best about Zendesk Support Suite? It is SAAS: meaning you don't need to care about infrastructure. Also, the product is constantly improving as per support industry trends and best practices: you don't need to develop features yourself. Want a knowledgebase - you got it; want a chatbot - it is here. It also has omnichannel support: call center, chat, ticket system, integration with social media, slack and whatsup. All are in one place, and you don't need to spend resources ...
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SA
Simona A
11/25/22
"quick and efficient"
What do you like best about Zendesk Support Suite? Was quick and easy to use, the email notification when I got every reply was also very helpful What do you dislike about Zendesk Support Suite?
KR
Kurt Russell C
11/25/22
"The best tool"
What do you like best about Zendesk Support Suite? Using Zendesk is like having your own diary of your work. You can always review and go back to your previous tickets and can rely on those as your guide in the future.
HT
Harshad T
11/23/22
"Zendesk Review"
What do you like best about Zendesk Support Suite? It helps to manage the quires and resolve them in a more efficient way. Zendesk helps me to follow up with the internal team to resolve the issue. It also helps to backtrack and keep all the previous records of the solved/closed tickets data.
DR
Danielle R
11/23/22
"Amazing experience with Zendesk"
What do you like best about Zendesk Support Suite? I really like how easy it is to solve problems, especially problems with the company's customers. One of the most positive points I point out is the organization it provides. Its layout is amazing and easy to use.
WL
Wei L
11/23/22
"Keeping track with Zendesk"
What do you like best about Zendesk Support Suite? Zendesk is helpful for keeping track of interactions with clients, whether it is through email, chat, phone, or voicemail. It is also very easy to customize Zendesk to suit your needs.
AU
Anonymous User
11/23/22
"Support dealing with AI third part"
What do you like best about Zendesk Support Suite? Every now and then we need help to deal with out third part AI automation and Zensdesk provides us great support in dealing with this integration ensuring the chatbot and ticket automation are well synchronized. In the beginning, when we were doing the setups we had a lot of setbacks regarding triggers and chat routing but they always managed to give us clear and helpful guidance.
CM
Carly M
11/23/22
"Great Service for Startup"
What do you like best about Zendesk Support Suite? Is assists our agents in all channels, answering all customer inquiries on time. What do you dislike about Zendesk Support Suite?
CV
Clyde V
11/23/22
"Zendesk Review"
What do you like best about Zendesk Support Suite? It is good for knowing issues and handling the issue, very user-friendly. We can keep the reminder to make future calls good to solve the issues, everything is recorded.
AU
Anonymous User
11/23/22
"Living fast responses"
What do you like best about Zendesk Support Suite? Quick response, productive in providing links to alternative options. What do you dislike about Zendesk Support Suite?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].