9.2
Spot Score
Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons
Effortlessly manage customer requests with Zendesk Support.
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Starts from $19 / user / month when yearly
Zendesk Support Reviews & Ratings
Spotsaas Editor’s POV
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
Zendesk Support pros and cons
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system uses natural language processing, eliminating the learning curve and making customer service operations more efficient.
Zendesk Support offers an easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform prioritizes ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
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Showing 151-160 out of 1759
AK
Abubakar K
01/19/23
"All in one Package"
What do you like best about Zendesk Support Suite? Zendesk can easily open multiple windows for a particular ticket due to which backtracking makes easy What do you dislike about Zendesk Support Suite?
DR
Dan R
01/17/23
"Zendesk helps us keep our customers and agents happy!"
What do you like best about Zendesk Support Suite? We're really happy with the integrated email and chat dashboard for our agents (Agent workspace) and the ability to mange useful reporting, automated responses, and Answer Bot resolutions. The SLA functionality also helps agents stay focused with 'top-of-the-bucket' prioritization so they don't have to spend cycles trying to figure out which ticket is most important, or lose track of tickets in the queue.
RT
Rajesh T
01/16/23
"Extra Ordinary User Experience"
What do you like best about Zendesk Support Suite? Zendesk Support allows all the necessary features with an easy-to-learn interface in order to work on the cases or Customer Support System. Zendesk enables its users with various features like Follow up reminders, Integration with other apps, and creating related tickets for internal teams for further actions and efficient followup on ongoing cases.
MP
Marine P
01/13/23
"Refferal"
What do you like best about Zendesk Support Suite? i will recommend zendesk for friend or colleague because i have good experience, good service if we have obstacle the account full helping
LD
Luan D
01/09/23
"Most complete CRM tool"
What do you like best about Zendesk Support Suite? Zendesk is the most complete CRM tool I've ever seen, both for its variety of integrations with other platforms and for its complete business rules and infinite configuration possibilities.
AU
Anonymous User
01/05/23
"Intuitive and highly customizable"
What do you like best about Zendesk Support Suite? Very easy to use but can also be customized to suite your company's needs What do you dislike about Zendesk Support Suite?
AU
Anonymous User
01/04/23
"Great, robust, well-supported, versatile"
What do you like best about Zendesk Support Suite? Everything we need, all in one place. The Zendesk team has been fantastic. Whether providing technical support, helping to workshop ideas, connecting us with partners, no complaints!
AU
Anonymous User
01/03/23
"Easy CX Tool to Manage and Setup"
What do you like best about Zendesk Support Suite? ZenDesk's strong points are that it's easy to setup without requiring detailed technical knowledge or IT support to configure. If you're a manager for a team that requires Support Suite, you'll be able to set it up on your own by going through the documentation.
HS
Hope S
01/03/23
"Zendesk is the King of Customer Support Platforms"
What do you like best about Zendesk Support Suite? Zendesk Support Suite makes it easy to communicate with customers efficiently and professionally. It also allows us to report on much-needed data from our tickets. The triggers and automation capabilities save us hours of work everyday.
GC
Greg C
01/03/23
"Great platform for support needs"
What do you like best about Zendesk Support Suite? I've used Zendesk for quite some time, and one of the things I like the most is how versatile it is. It can be used by various teams, each with its own set of SLAs, schedules, and forms. The system can easily be configured to meet your requirements and updated as those requirements change to meet any new needs. They provide full reporting functionality right out of the box, with the ability to create customized reporting with an easy-to-use ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].