9.2
Spot Score
Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons
Effortlessly manage customer requests with Zendesk Support.
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Starts from $19 / user / month when yearly
Zendesk Support Reviews & Ratings
Spotsaas Editor’s POV
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
Zendesk Support pros and cons
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system uses natural language processing, eliminating the learning curve and making customer service operations more efficient.
Zendesk Support offers an easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform prioritizes ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
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Showing 141-150 out of 1759
NK
Nagendra K
02/17/23
"Best software to use"
What do you like best about Zendesk Support Suite? Zen desk suite has quicker response times, better analytics and over all better customer service What do you dislike about Zendesk Support Suite?
KB
Kara B
02/09/23
"Zendesk Support Suite is a straightforward and easy to use tool for customer support."
What do you like best about Zendesk Support Suite? Ease of use, layout, custom statuses for tickets, and integrations. Zendesk has been very straightforward and I've been consistently able to get team members up and running within a day.
GH
Geovanna H
02/08/23
"Bom e complexo, ferramenta intuitiva, fácil de usar e essencial"
What do you like best about Zendesk Support Suite? Praticidade em enviar e-mails e whatsapps, principalmente por ser uma plataforma inovadora e de fácil uso depois que entendemos como a mesma funciona
LF
Luis F
02/07/23
"Seamless experience working on tickets!"
What do you like best about Zendesk Support Suite? Great information working with different support tickets, personalized views, great support! Also, the reporting ticket is useful trying to filter my work and other agents work as well.
CS
Ches S
02/02/23
"Long-time customer, long-time fan!"
What do you like best about Zendesk Support Suite? Zendesk Support is by far the daily driver for me. I have been a Zendesk Admin for nine years and looking forward to many more!
RS
Ravinder S
01/30/23
"Thank you For quick Fix"
What do you like best about Zendesk Support Suite? The system gave me option to priorotize my task What do you dislike about Zendesk Support Suite?
SM
Sajid Magadi S
01/27/23
"Zendesk Support updated"
What do you like best about Zendesk Support Suite? Quick and friendly use, was able to understand without happening to look at youtube or contact support Lot of customisation
SP
sapna p
01/21/23
"Its a good replacement for outlook"
What do you like best about Zendesk Support Suite? - Its faster - less downtime
RS
Rajesh S
01/21/23
"Powerful, user-friendly support suite for businesses of all sizes"
What do you like best about Zendesk Support Suite? User-friendly interface: It is easy to navigate and use, making it accessible for businesses of all sizes and technical abilities. Customizable: Zendesk offers a wide range of customization options, so businesses can tailor it to fit their specific needs and processes.
IP
imran p
01/20/23
"Hassle Free integration and calling"
What do you like best about Zendesk Support Suite? Easy to use while calling from Zendesk without any issue What do you dislike about Zendesk Support Suite?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].