9.2
Spot Score
Effortlessly manage customer requests with Zendesk Support.
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Starts from $19/user/month when yearly
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system leverages natural language processing, eliminating the learning curve and making customer service operations more seamless.
Zendesk Support offers an intuitive and easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform is designed for ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
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Showing 161-170 out of 1757
PN
Priyanka N
12/30/22
"Easy for Email Support"
What do you like best about Zendesk Support Suite? UI is amazing. Easy to understand and user-friendly. What do you dislike about Zendesk Support Suite?
AR
Adnerys R
12/30/22
"I contacted them by chat and in minutes gave me a solution to my issue"
What do you like best about Zendesk Support Suite? The agent know its product and have the possibles solutions that are well explained What do you dislike about Zendesk Support Suite?
JW
James W
12/29/22
"Zendesk is your feature rich Customer service solution."
What do you like best about Zendesk Support Suite? Zendesk system is the best solution to manage and serve your customers effectively. It's a feature-rich solution where all the functionalities are unified and easier to maneuver quickly to be more productive and efficient in serving customers.
AU
Anonymous User
12/29/22
"It has all that you need"
What do you like best about Zendesk Support Suite? All things you can set to support our customers experiences. What do you dislike about Zendesk Support Suite?
SG
Stacy G
12/27/22
"User-friendly Zendesk Support Suite"
What do you like best about Zendesk Support Suite? Zendesk Support Suite provides the necessary tools to create effective and efficient work as a Customer Service Representative. It's a great tool for interacting with customers and graciously catering to their queries and requests.
ES
Erica S
12/22/22
"Their Support Team is A+++"
What do you like best about Zendesk Support Suite? Zendesk has been fairly easy to pick up and do basic things with. Their usability is better than most other ticket systems I have used. Their support during difficulties has been superb and responsive, no matter how complicated or in depth the issue might prove to be. They also have responded far faster than their chat bot suggests they will. My last experience with Fritz went beautifully and I had my issue resolved within 15 minutes.
AU
Anonymous User
12/20/22
"Awesome support tool"
What do you like best about Zendesk Support Suite? I can reach out to the support team at any time and get an answer right away. Plus, the support team is knowledgeable and efficient - can easily respond to your questions! The platform is easy to use and understand. I think the changes to the platform is moving in the right direction.
AU
Anonymous User
12/20/22
"Zendesk is a game changer for customer service teams of all sizes!"
What do you like best about Zendesk Support Suite? Ease of use, improvements that have been made (like new agent workspace) are helpful and built with both customers and agents in mind. Much easier to follow things up than a regular outlook inbox.
AU
Anonymous User
12/19/22
"Helpful and Patient"
What do you like best about Zendesk Support Suite? I had an issue with my views. I had overlooked an aspect, and my rep was super helpful in finding the problem. What do you dislike about Zendesk Support Suite?
JS
Jaismeen S
12/19/22
"Thrilled with the support received"
What do you like best about Zendesk Support Suite? The way, agent handled the situation and tried understanding the concern What do you dislike about Zendesk Support Suite?
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
