9.2
Spot Score
Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons
Effortlessly manage customer requests with Zendesk Support.
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Starts from $19 / user / month when yearly
Zendesk Support Reviews & Ratings
Spotsaas Editor’s POV
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
Zendesk Support pros and cons
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system uses natural language processing, eliminating the learning curve and making customer service operations more efficient.
Zendesk Support offers an easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform prioritizes ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
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Showing 131-140 out of 1759
MR
Martin R
04/03/23
"Everything you need in one easy to use screen!"
What do you like best about Zendesk Support Suite? Everything is at hand! The app integration, the translation and how easy it is to create your personal views or assign work to somene else.
MG
Manisha G
04/02/23
"Amazing Zendesk support by Ryan"
What do you like best about Zendesk Support Suite? Timely response way of handling the queries
AU
Anonymous User
03/30/23
"An efficient way for ticketing system"
What do you like best about Zendesk Support Suite? The easiest way to handle all the tickets. Probably the best ticketing tool I have used so far. What do you dislike about Zendesk Support Suite?
KD
Kalline d
03/22/23
"Facilidade de uso"
What do you like best about Zendesk Support Suite? Não cheguei a precisar acionar muitas vezes o suporte, pois a ferramenta é extremamente auto explicativa, mas quando necessário oferece uma infinidade de materiais de ajuda, assim nem chego a acionar o suporte via chat
FS
Fatma S
03/21/23
"Developer"
What do you like best about Zendesk Support Suite? We can update fields and messages from Zendesk to Monday. I can create a new item on Monday by using Zendesk fields information and messages. So I can generally push data.
AU
Anonymous User
03/16/23
"Really awful service. 0 stars."
What do you like best about Zendesk Support Suite? I like literally nothing about Zendesk Support Suite. What do you dislike about Zendesk Support Suite?
MR
Manuel R
03/14/23
"Ticketing and Knowledge base partner"
What do you like best about Zendesk Support Suite? The possibility to preserve the user's demands control is an ace provided by Zendesk. We use it to keep the people informed, and even with access to our internal knowledge base, it works fine with the Guide options. Usually, you may need to use add-ons or plug-ins to complement specific about approvals.
ET
Edchel T
03/11/23
"Integrating Zendesk with Shopify"
What do you like best about Zendesk Support Suite? With Zendesk, you can do multiple tasks. You can make calls, send emails and chat. What do you dislike about Zendesk Support Suite?
KC
Kori C
03/07/23
"Experience with Zendesk"
What do you like best about Zendesk Support Suite? Incredibly customizable. Do not need outside support to build views/macros/emails, etc. What do you dislike about Zendesk Support Suite?
JS
James S
03/02/23
"The best support software that revolutionized our company"
What do you like best about Zendesk Support Suite? We have found many benefits thanks to the Zendesk Support platform; it has a wide variety of tools that end up providing an excellent experience and harmony in the workplace of each person within the company. But one of the things we like the most is that they have a simple interface at the time of use and they have a support team of category where they are always present and available for any inconvenience that may arise, every request we ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].