9.2
Spot Score
Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons
Effortlessly manage customer requests with Zendesk Support.
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Starts from $19 / user / month when yearly
Zendesk Support Reviews & Ratings
Spotsaas Editor’s POV
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
Zendesk Support pros and cons
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system uses natural language processing, eliminating the learning curve and making customer service operations more efficient.
Zendesk Support offers an easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform prioritizes ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
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Showing 121-130 out of 1759
MG
Mike G
05/10/23
"One of the best CRM I have worked with"
What do you like best about Zendesk Support Suite? The ease of access to almost everything in one screen. What do you dislike about Zendesk Support Suite?
AU
Anonymous User
05/08/23
"Great customer support platform"
What do you like best about Zendesk Support Suite? Easy to use platform for providing customer support through live channels, in addition to informative customer facing support articles.
AU
Anonymous User
04/29/23
"Excellent, Comfortable and Quick"
What do you like best about Zendesk Support Suite? Zendesk works exactly as they offer it, you can find anything that you need for guaranting the best customer support tool for your business, do not hesitate to choose it.
NL
Nikki L
04/25/23
"Easy transition great workflow"
What do you like best about Zendesk Support Suite? Ease of information access, easy to train team and quick to pick up What do you dislike about Zendesk Support Suite?
DJ
David J
04/20/23
"Great Support Team thats super helpfull quick and easy."
What do you like best about Zendesk Support Suite? The support team is super helpful and directly available from within app which is handy when you are working on stuff at the same time
BS
Benry S
04/20/23
"My experience troubleshooting a Zendesk Talk issue with Zendesk Support"
What do you like best about Zendesk Support Suite? It's most helpful to have access to the support function within the system being used by the agent. This accessibility makes it easy to share details of the issue in the system while you're on the line with the support person.
FA
Faturamento A
04/19/23
"Sistema muito bom para nossa empresa."
What do you like best about Zendesk Support Suite? Sistema com várias possibilidades de integração e soluções. What do you dislike about Zendesk Support Suite?
JP
Jit Patel
04/18/23
Mistakes happen, but excellent leadership
We had some issues with Zendesk (not the platform, that is excellent - but billing). Without needing to go into the issue, I will say that the leadership of this company, the CEO, the VP are outstanding and have completely restored my faith that Zendesk is a platform we can trust for business. Thanks John + team.
CL
Cecilia L
04/15/23
"Their support was fast and helpful"
What do you like best about Zendesk Support Suite? They were fast in solving my issue and helped me in everything I needed. What do you dislike about Zendesk Support Suite?
AU
Anonymous User
04/11/23
"Best in Class"
What do you like best about Zendesk Support Suite? Zendesk is intuitive and easy to use. Onboarding is a breeze for new agents and administration is easy. What do you dislike about Zendesk Support Suite?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].