9.2
Spot Score
Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons
Effortlessly manage customer requests with Zendesk Support.
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Starts from $19 / user / month when yearly
Zendesk Support Reviews & Ratings
Spotsaas Editor’s POV
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
Zendesk Support pros and cons
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system uses natural language processing, eliminating the learning curve and making customer service operations more efficient.
Zendesk Support offers an easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform prioritizes ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
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Showing 111-120 out of 1759
AU
Anonymous User
05/10/23
"Powerful Tools"
What do you like best about Zendesk Support Suite? The greatest strength is the ability to customise, behaviours, automations, views, knowledge centres. What do you dislike about Zendesk Support Suite?
JF
Joshua F
05/10/23
"Seamless customer interaction"
What do you like best about Zendesk Support Suite? The seamless intergration between email, web forms, social media and the ability to have multiple brands under the one platform. Easy to use interface and the training modules are helpful.
JA
Jorge A
05/10/23
"It is a highly customizable platform for client support"
What do you like best about Zendesk Support Suite? The platform is highly customizable and has put in a lot of effort to improve the platform since we adopted it for client support in 2017. Custom fields, multi language support, custom triggers and automation make it easy to use.
RO
Raniery O
05/10/23
"User friendly at its best!"
What do you like best about Zendesk Support Suite? I love how easy it is to dive deeper into what ZD has to offer us. Also you can find pretty much everything on their FAQ page, and if you can't, you can easily reach out to their Support team and I'm sure they'll be there to help you.
TB
Thomas B
05/10/23
"Zendesk allows clients to utilize AWS in all aspects of business."
What do you like best about Zendesk Support Suite? Zendesk Support Suite is easy to deploy. What do you dislike about Zendesk Support Suite?
SB
Shawntel B
05/10/23
"Do yourself a favor!"
What do you like best about Zendesk Support Suite? Our company has utilized ZENDESK Support Suite for well over 5 years now and we wouldn’t be where we are without it. The ease of use, the ability to stay in contact with our customers whether by email, chat, phone, etc has become intricate to our business and how we operate. Cannot recommend this enough!
JF
Justin F
05/10/23
"Zendesk is an amazing ticketing system"
What do you like best about Zendesk Support Suite? I've used a few different ticketing systems in my support journey (Salesforce, spiceworks, team support) and Zendesk is by far the best one yet. We haven't even unlocked it's full potential but it's made our lives in support so much easier. It's incredibly flexible and simple all at the same time.
JG
Josi G
05/10/23
"ZenDesk is versatile to changing needs."
What do you like best about Zendesk Support Suite? Zendesk allows for seamless interaction and allows ease of knowledge sharing! We are able to communicate with a number of clients and patrons easily and efficiently.
AU
Anonymous User
05/10/23
"We bought a Lamborghini, but drive it like a Corolla"
What do you like best about Zendesk Support Suite? At my company, I inherited administration of our Zendesk suite after taking over management of our IT help desk. It was severely unde-utilized, so I reached out to our success manager for tips. Since then, we've made much better use of our system by way out automations, triggers, macros, and more features we had previously never touched. Thank you, Cassie!
KG
Kat G
05/10/23
"Exactly what it seems"
What do you like best about Zendesk Support Suite? Zendesk Support is built with a specific intention and it does it well. I'm impressed with how it keeps up with industry best practices.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].