9.2
Spot Score
Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons
Effortlessly manage customer requests with Zendesk Support.
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Starts from $19 / user / month when yearly
Zendesk Support Reviews & Ratings
Spotsaas Editor’s POV
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
Zendesk Support pros and cons
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system uses natural language processing, eliminating the learning curve and making customer service operations more efficient.
Zendesk Support offers an easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform prioritizes ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
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Showing 101-110 out of 1759
JB
Jahn Bronilla
06/27/23
Zendesk = One Stop Shop for Customer Service Management Tool
Well you can pretty much say that Zendesk is a one stop shop for your customer management needs. Customer Service? - Support, Chat, and Talk Knowledgebase - Guide| Want to get feedback from team member? - Gather Reports and Analytics? - Explore Integration with the social messaging? - SunCo
JL
Joseph L
06/24/23
"Fantastic! Zendesk is where you need to be for Ticketing."
What do you like best about Zendesk Support Suite? feature that I appreciate about ZenDesk is its flexibility and scalability. The platform caters to businesses of all sizes, from startups to large enterprises, and offers various pricing plans to accommodate different needs and budgets. Additionally, ZenDesk integrates seamlessly with other popular business tools and software, such as CRM systems and productivity suites, enhancing workflow efficiency and enabling a holistic view of customer ...
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IP
Ingra P
05/31/23
"Uma ótima ferramenta"
What do you like best about Zendesk Support Suite? O que eu mais gosto da plataforma é a quantidade de informações disponíveis sobre os clientes, além de ser um ótimo local para atendimento ao cliente, central de ajuda e suporte ao cliente. A integração com a Playvox é ótima também. Ferramenta perfeita para suporte ao cliente.
AU
Anonymous User
05/28/23
"ZenDesk just works better!"
What do you like best about Zendesk Support Suite? Our team previously used Kana for support tickets, and I find ZenDesk has better support, and a great suite of features that both help us track our work and tag issues by macro.
AB
Andrea B
05/17/23
"Enhances communication for all channels"
What do you like best about Zendesk Support Suite? It is wonderful to be able to access all the tools needed to provide support to our clients. It streamlines all channels of communication and makes it so much easier to provide support
AS
Akash S
05/12/23
"Amazing ticketing tool and it has ease of usage"
What do you like best about Zendesk Support Suite? The ease to use the tool and also it helps in making the customer experience a lot more better What do you dislike about Zendesk Support Suite?
AU
Anonymous User
05/11/23
"Zendesk - leaders in CX"
What do you like best about Zendesk Support Suite? True omnichannel experience with the best agent workspace I have seen in the industry so far. What do you dislike about Zendesk Support Suite?
AU
Anonymous User
05/10/23
"ZenDesk Makes HR Requests Manageable"
What do you like best about Zendesk Support Suite? ZenDesk allows me to prepare for repeat questions. In my line of work I am asked the same things continually. Being able to use the macro feature to perfectly prepare responses makes work far easier and efficient.
JH
Juan H
05/10/23
"Efficient, fast and codeless"
What do you like best about Zendesk Support Suite? One of the things I like the most is seeing how the Zendesk team is constantly working on improving the tool always focused on what the client wants and what the companies need.
AU
Anonymous User
05/10/23
"Senior Manager of Operations"
What do you like best about Zendesk Support Suite? Different forms of communication / address book. What do you dislike about Zendesk Support Suite?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].