9.2
Spot Score
Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons
Effortlessly manage customer requests with Zendesk Support.
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Starts from $19 / user / month when yearly
Zendesk Support Reviews & Ratings
Spotsaas Editor’s POV
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
Zendesk Support pros and cons
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system uses natural language processing, eliminating the learning curve and making customer service operations more efficient.
Zendesk Support offers an easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform prioritizes ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
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Showing 91-100 out of 1759
AU
Anonymous User
08/05/23
"User Friendly"
What do you like best about Zendesk Support Suite? Zendesk is a user friendly and intuitive Support Ticket Suite. All Support Tickets can be searched, located and filed in a clear and visible manner. Highly Recommended.
IS
Ifra Saqlain
07/31/23
Great products of Zendesk !
Date of experience: July 31, 2023
A
Ahmed
07/29/23
One stop solution
One stop solution for all omnichannel support and CRM needs. Their suite of products continue to improve rapidly. Great customisability, extensibility, and developer resources.
FV
Florian Vannier
07/28/23
Zendesk is the most powerfull tool that…
Zendesk is the most powerfull tool that we can use to create great CX Many new features every year since I ahve been customer 8 years ago
RM
Ryan M
07/27/23
Partnership & Transparency
Going through an RFP is never fun because in the end you will disappointing someone with your decision. In order to ensure you pick the right partner and tool there must be a high level of trust between the parties. Recently, we went through an RFP with Zendesk to continue our partnership and if not for the teamwork and transparency of Zendesk's Ashley H. and Ben J. the end result of a long term renewal may not have happened.
JM
Jason McDonald
07/07/23
Best CRM Software
Best CRM software on the market today. Easy to configure and set up.
AU
Anonymous User
07/06/23
"Amazing tool"
What do you like best about Zendesk Support Suite? Its very easy to use and the reports tab are extremely user friendly. What do you dislike about Zendesk Support Suite?
B
Brandon
07/01/23
Useful For Combining Teams And Channels
Zendesk helped us organize all of our different conversations on email, phone calls and chat into one platform. We were able to consolidate operations across 6 global offices into one unified system, improving internal collaboration and client satisfaction.
TV
Thomas Verschoren
06/28/23
Simply the best platform for CX
Simply the best platform for customer care. It has agents' best interests at its core, has a deep focus on self service and ticket deflection, and the developer experience is "chefs' kiss"
SL
Steve Lacoss
06/28/23
Having been exposed to Zendesk for 7…
Having been exposed to Zendesk for 7 years with 4 in the role of administration, I have experienced different aspects of interacting with the people of the company. Customer service is Efficient and will follow through until completion. Sometimes it feels like it takes a while to get updates but it always end with satisfying results. I was invited to speak at a Zendesk event and had the greatest experience with the team during preparation. It left me with a sense of having a bunch of new ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].