Zendesk Chat Reviews in July 2026: User Ratings, Pros & Cons

"Great chat experience"

What do you like best? The ease of use for this software is amazing. I switch between billing and support daily, and I use Zendesk chat for both. It is great being able to give customers a way to reach us other than having to call in on the phone. A lot of people prefer chatting because it is less time consuming as they can multitask when chatting. When I am doing work in customer Support, there is an option to take the chat that has been waiting for the longest. When I am in billing, ...

"Very useful"

What do you like best? The thing that I like best about Zendesk Chat is the UI What do you dislike? I don't really have any qualms when using this application. What problems are you solving with the product? What benefits have you realized? Keeping track of live chat more efficiently.

"Amazing service"

What do you like best? Zendesk Chat has been an amazing experience with customers and employees. It allows for quick and easy communication among a business and its customers. What do you dislike? Zendesk has many options with chatting, including the sounds of the chats coming in! Nothing to complain about here. Recommendations to others considering the product: Zendesk chat is amazing in the flexibility and ease it brings to the customer and the company. With this efficient product it is ...

"Happy Customers Happy Biz "

What do you like best? It is the easiest software I have ever used. Great reporting available. What I like the best - our customers love it. What do you dislike? Have not been able to figure out auto-replies to speed up the process of customer service. Recommendations to others considering the product: 1) Use it 2) Use it 3) Use it What problems are you solving with the product? What benefits have you realized? It solves long phone calls with members as most issues can be handled via the ...

"I love Zendesk Chat!"

What do you like best? I love how this product allows me to connect with my customers at a quick pace and handle many accounts at a time. What do you dislike? Sometimes the chat will freeze and kick me off of my chats. This doesn't happen often only when I am trying to take multiple accounts at once. What problems are you solving with the product? What benefits have you realized? By being able to use Zendesk chat it has provided new options for us to solve our customers needs.

"zendesk chat"

What do you like best? different sounds for incoming chats, able to transfer to an agent or department function. What do you dislike? unable to view current chats in an invisible mode, it will make me take the chat. What problems are you solving with the product? What benefits have you realized? support problems, it help with the churn for some customers.

"Chat for customer care"

What do you like best? I used this feature of Zendesk for about a year and it was good enough. What do you dislike? It is not as flexible as Zendesk unfortunately. Recommendations to others considering the product: I would recommend because it has great features though. What problems are you solving with the product? What benefits have you realized? Online chatting with Customers

"Zendesk chat works great and is great addon to zendesk"

What do you like best? That is plugs and plays proper with the zendesk service suite What do you dislike? Sometimes the chat fails to load and seems to slow the site down Recommendations to others considering the product: nice and smooth live chat feature that integrates nicely with the zendesk suite of customer service functions. We highly recommend their full services as it makes for a nice all in one dashboard for customer services within one URL custom to your business What problems are ...

"In my opinion it will be my first priority for this area of chat"

What do you like best? The main features of this chat options are very likely to be amazing and it's user friendly. Also customers support is very good. One merits is like you can use this for one month free and then if you dont like you can ask for removing subscription. Win situation for you What do you dislike? We love this software and we are all using this also as of there is nothing we can hate about this What problems are you solving with the product? What benefits have you ...

"Excellent experience for customer and users "

What do you like best? The performance in general of the tool, it makes your work easier, you can manage tickets and get analitics that help your organization to measure KPI´s You can chat with people active in your website, it can raise sales You can create different departments or areas for all the users. What do you dislike? Actually a few things, sometimes you cannot change certain configuration just the admin, those things as a user make sometimes a little difficult to change settings ...