Zendesk Chat Reviews in July 2026: User Ratings, Pros & Cons

"Good support tool"

What do you like best? The best thing about Zendesk is that it provides a very complete and useful tool to solve the problems of our clients through the web and using a simple chat that invites the user to ask their questions. It also seemed a great success the possibility of creating a bot that responds automatically to the questions of the users. Another useful feature of zendesk is that it makes it possible to see the user's information in real time, for example, it is possible to see ...

"ZenDesk Chat Feature"

What do you like best? It makes it easy for customers to contact us in a quick fashion (as opposed to email) and for our business it is better than phone calls. What do you dislike? Sometimes the notifications in an existing chat are easily missed so I am afraid to minimize the screen while waiting on a response. What problems are you solving with the product? What benefits have you realized? It makes it easy for customers to contact us in a quick fashion (as opposed to email) and for our ...

"ZENDESK CHAT IS THE BEST!!!"

What do you like best? I like that Zendesk chat makes it really easy to chat with customers and pull up the customer's information when needed. What do you dislike? I honestly don't dislike anything about Zendesk chat. I think that Zendesk Chat is a powerful and highly effective tool. Recommendations to others considering the product: I would highly recommend using Zendesk Chat. It's the only tool that you'll ever need. What problems are you solving with the product? What benefits have you ...

"ZENDESK CHAT IS THE BEST!!!"

What do you like best? I like that Zendesk chat makes it really easy to chat with customers and pull up the customer's information when needed. What do you dislike? I honestly don't dislike anything about Zendesk chat. I think that Zendesk Chat is a powerful and highly effective tool. Recommendations to others considering the product: I would highly recommend using Zendesk Chat. It's the only tool that you'll ever need. What problems are you solving with the product? What benefits have you ...

"Zendesk "

What do you like best? For support rep work goes, it's simple, to the point, and it integrates well with many tool because it is such a large company. We used support guide products, for ticketing. What do you dislike? It is NOT small-business friendly, it is really meant for large companies. What problems are you solving with the product? What benefits have you realized? The ability to communicate via email and chat to solve ticket request and or business communications.

"Zendesk consolidates support chat"

What do you like best? Easy real-time chat with support teams, ability to report escalations and reporting issues with the appropriate team. What do you dislike? layout is not ideal and it can get confusing if the teams dont label correctly. Recommendations to others considering the product: Have support teams utilize it for much faster resolutions for individual issues that dont need to be reported to an entire email distro list. What problems are you solving with the product? What ...

"Zendesk "

What do you like best? For support rep work goes, it's simple, to the point, and it integrates well with many tool because it is such a large company. We used support guide products, for ticketing. What do you dislike? It is NOT small-business friendly, it is really meant for large companies. What problems are you solving with the product? What benefits have you realized? The ability to communicate via email and chat to solve ticket request and or business communications.

"Zendesk consolidates support chat"

What do you like best? Easy real-time chat with support teams, ability to report escalations and reporting issues with the appropriate team. What do you dislike? layout is not ideal and it can get confusing if the teams dont label correctly. Recommendations to others considering the product: Have support teams utilize it for much faster resolutions for individual issues that dont need to be reported to an entire email distro list. What problems are you solving with the product? What ...

"no complaints"

What do you like best? I like that Zen Support is pretty quick in responding to our requests for help in building reports and triggers. What do you dislike? I don't have anything I dislike, implementation was quick and any problems we've come across were quickly addressed by Zen Support team. What problems are you solving with the product? What benefits have you realized? We are able to split our chats by brand to help provide better feedback on brand and customer needs. I should mention, I ...

"no complaints"

What do you like best? I like that Zen Support is pretty quick in responding to our requests for help in building reports and triggers. What do you dislike? I don't have anything I dislike, implementation was quick and any problems we've come across were quickly addressed by Zen Support team. What problems are you solving with the product? What benefits have you realized? We are able to split our chats by brand to help provide better feedback on brand and customer needs. I should mention, I ...