Zendesk Chat Reviews in July 2026: User Ratings, Pros & Cons

"Great Product!"

What do you like best? We use zendesk for our support team to better help our customers. It's a great tool for when our customers chat in with issues and we can quickly resolve them. We use the response time on chat as a major KPI for our business as well. It's also integrated with other systems we use, so it makes it easier and more aligned for us. What do you dislike? We like using Zendesk! There could be more automation incorporated into the product, but, overall, it's great! What ...

"Great Product"

What do you like best? This function has allowed us to create online live interactions with our customer base and website visitors. It was very easy to install and works well. What do you dislike? The customer service in helping us pick a solution was very poor in response time and was initially provided bad information. Recommendations to others considering the product: It is a great product and was easy to implement. Make sure you are specific in what you are looking for so they give you ...

"Uncluttered viewing."

What do you like best? Dependable functionable chat room for completing necessary communication which ends in compketed transactions. What do you dislike? Nothing to dislike maybe bigger bubbles for current box conversation. What problems are you solving with the product? What benefits have you realized? Clearing up many transaction necessary details for purchase or refund completion.

"Absolutely amazing! Super easy and efficient!"

What do you like best? Easy to help customers and manage multiple chats at a time! What do you dislike? Seems to boot them off fairly quick, if they do not respond immediately. Recommendations to others considering the product: Easy to use, manage it easy What problems are you solving with the product? What benefits have you realized? Lots of questions, approving practice impressions and many more!

"Zendesk Overview "

What do you like best? Zendesk offers a very robust multi-channel support and ticketing system, and an excellent reporting and analytics module. What do you dislike? Zendesk doesn't offer as much functionality with their chat feature. Recommendations to others considering the product: Zendesk Chat is a great product for global24 hr businesses that need to address support issues and can also be used as a great sales tool What problems are you solving with the product? What benefits have you ...

"Zen desk Chat"

What do you like best? What I like about this program is that it helps user better interfere with customer complaints and compliments to help your business grow and understand where you need to improve yourself. What do you dislike? What I dislike is that it does not provide a complete interface where you need to more to better understand for the user and the consumers point. What problems are you solving with the product? What benefits have you realized? It has been trails and error and ...

"zendesk input "

What do you like best? I really enjoy the reporting aspect! I like how you can see how many calls people take compared to how many you made. I also like when someone responds back it changes the color of the ticket so you know they responded. What do you dislike? I do not like how the leftover tickets do not send everyone a warning that someone responded. Recommendations to others considering the product: Made it easier to know when someone responds back to your email instead of always have ...

"Great Chat Service"

What do you like best? The chat service is easy to use and makes communication with multiple customers at a time a breeze. Chat logs migrate seamlessly into the Zendesk ticketing system so we have a good history of chats with customers. What do you dislike? Haven't had any service or feature breaking issues with Zendesk chat so far Recommendations to others considering the product: It's a great service that will give you better tools to see how your agents are handling chats and how the ...

"Efficient customer service tool"

What do you like best? ZenDesk Chat is extremely efficient and easy to use. IT is an extremely intuitive interface that allows our agents to provide fast and friendly customer service. What do you dislike? Over the years, ZenDesk Chat has evolved and I currently do not have any dislikes. What problems are you solving with the product? What benefits have you realized? We are answering our customers in real time to resolve their issues with our product and answer any questions they may have ...

"Best CRM platform"

What do you like best? Easy to use in providing customer support. What do you dislike? There is none but I hope they can fix some glitches when using it Grammarly. Recommendations to others considering the product: Keep providing the same level of service to your users. What problems are you solving with the product? What benefits have you realized? Technical Computer software