Zendesk Chat Reviews in July 2026: User Ratings, Pros & Cons

" The best live chat"

What do you like best? I like that I can implant a talk gadget on my site and when a guest goes to my site I can engange them through the live visit and after that from my zendesk dashboard I get usefull data. What do you dislike? The vast majority of the usefull highlights are accessible on the expert arrangement. Recommendations to others considering the product: On the off chance that you need a decent and simple approach to collaborate with your customers in realtime at your site then ...

" The best live chat"

What do you like best? I like that I can implant a talk gadget on my site and when a guest goes to my site I can engange them through the live visit and after that from my zendesk dashboard I get usefull data. What do you dislike? The vast majority of the usefull highlights are accessible on the expert arrangement. Recommendations to others considering the product: On the off chance that you need a decent and simple approach to collaborate with your customers in realtime at your site then ...

"Good product "

What do you like best? Easy interface and nice design. We use it all the time in the office What do you dislike? Haven't really run into problems when using it. What problems are you solving with the product? What benefits have you realized? Much faster response time. Easy to use

"Awesome Service with Zendesk Chat to Customers"

What do you like best? - quick response to customers - missed chats also recorded - can be assigned to dedicated departments - pre chat form to get reliable data What do you dislike? need to open window everytime otherwise there are chances to miss chats Recommendations to others considering the product: -Best to deliver customer service - To provide pre sale and post sales support to your customers - Helps to create department and separate leads What problems are you solving with the ...

"Zendesk Chat"

What do you like best? You can see what people are doing on your site while they chat with you. What do you dislike? You cannot change the status of other users, in case they forget to log off, etc. What problems are you solving with the product? What benefits have you realized? Customer support

"It doesn’t filter very well and it’s hard to filter reporting "

What do you like best? It’s fast and has timestos and you can reply and copy users What do you dislike? Poor user capability for reporting and filtering What problems are you solving with the product? What benefits have you realized? Real time updates and reporting

"Best way to interact with clients"

What do you like best? I like the integration between our systems files and information and their platform What do you dislike? I don’t like how it sometimes lags in speed time What problems are you solving with the product? What benefits have you realized? The problem of not communicating back to customers who need support

"Zendesk Chat, ein freundliches Tool zur Unterstützung Ihrer Kunden"

What do you like best? Ich mag es, weil es ein einfaches Werkzeug ist, mit dem wir unseren Kunden mit einem Chat einfach helfen können. Unser Support-Team ist auch viel effizienter, da die Verwendung einer Tastatur schneller ist als ein Telefongespräch. Die Anwendung ist technisch einfach für den Benutzer, der sich an den Support wendet, da es sich nur um einen Chat handelt. Das Support-Dashboard ist jedoch sehr leistungsfähig und ermöglicht die Konfiguration eines Viele Optionen, wie ...

"Easy chat tool"

What do you like best? Easy to use and you can see the ticket information clearly! What do you dislike? Sometimes hard to see who is writing in. What problems are you solving with the product? What benefits have you realized? We all can share these chats and include eachother so makes it easy to send the chat to the right person!

"Cuida a tus usuarios en tiempo real y aumenta las ventas."

What do you like best? El chat de Zendesk es una herramienta valiosa para la mesa de ayuda. Permite proporcionar información y soporte a sus usuarios en tiempo real. Puede monitorear constantemente a sus visitantes viendo los activos, los inactivos y también los que abrieron la herramienta de chat en vivo. También puede ver sus referencias. Al abrir los paneles de usuarios que visitan sus sitios, obtiene mucha información sobre las páginas en las que se encuentran y todas las que han visto. ...