Zendesk Chat Reviews in July 2026: User Ratings, Pros & Cons

"Best Chat Experience"

What do you like best? I have used this chat feature with a number of companies in order to get help from their support and have always had a seamless experience. What do you dislike? I have never really had issues with this product. Sometimes the chat can crash but thats very rare What problems are you solving with the product? What benefits have you realized? Help desk functions

"A Terrific Addition to Zendesk"

What do you like best? The chat feature on Zendesk was a natural extension of customer care for the supplements company I worked for. The ability for a customer to visit our site and get a quicker response via chat than email or phone actually turned into a higher conversion of web traffic. What do you dislike? I can’t recall anything that I did not like from this program. What problems are you solving with the product? What benefits have you realized? The ability to convert web traffic to ...

"Outstanding experience"

What do you like best? Really loved it, a truly complete long term solution for customer support What do you dislike? I dont have any complaints to present, i-m fully satisfied Recommendations to others considering the product: I recommend talking to support to find the right plan for you What problems are you solving with the product? What benefits have you realized? Making a better relationship with my clients

"Outstanding experience"

What do you like best? Really loved it, a truly complete long term solution for customer support What do you dislike? I dont have any complaints to present, i-m fully satisfied Recommendations to others considering the product: I recommend talking to support to find the right plan for you What problems are you solving with the product? What benefits have you realized? Making a better relationship with my clients

"Efficiency At Its Best"

What do you like best? Customer Service is focused on client which is great. What do you dislike? I do not have any dislikes at the moment. What problems are you solving with the product? What benefits have you realized? Real time interaction with staff

"Take care of your users in real time and increase sales"

What do you like best? Zendesk chat is a valuable tool for help desk. It allows providing information and support to your users in real-time. You can constantly monitor your visitors seeing the active ones, the idle ones and also the ones who opened the live chat tool. You may also see their referrals. By opening the panels of users visiting your sites you get many information about the pages they are on and all the ones they have seen. You may also viwe their IP, the browser they are ...

"Take care of your users in real time and increase sales"

What do you like best? Zendesk chat is a valuable tool for help desk. It allows providing information and support to your users in real-time. You can constantly monitor your visitors seeing the active ones, the idle ones and also the ones who opened the live chat tool. You may also see their referrals. By opening the panels of users visiting your sites you get many information about the pages they are on and all the ones they have seen. You may also viwe their IP, the browser they are ...

"Great so far"

What do you like best? I like it because it's a fast way to help customers instead of waiting for emails. What do you dislike? What I dislike is that sometimes there's a delay in the chat and it can cut off. What problems are you solving with the product? What benefits have you realized? To give out refunds and create reservations

"The Love of ZD"

What do you like best? I love that the platform allows you to have a one stop shop experience. What do you dislike? I dislike that the platform can sometimes be a bit glitchy. Recommendations to others considering the product: There is nothing that I have to say. What problems are you solving with the product? What benefits have you realized? We are answering email, calls and text messages while using the platform.

"Excellent Cloud App for support and live chat"

What do you like best? The best thing about Zendesk is its integration with e-commerce platforms without the need to know programming languages. What do you dislike? I do not dislike the application at all, however, I would like it to have much more features for the same price. Recommendations to others considering the product: If you need a fast solution for your website and your customers, chose Zendesk chat, you'll get it really fast and installing it is very funny. What problems are you ...